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MOVE AV Protection Disabled on VDI Desktop

Hallo Team,

Can someone help me here? Hopefully it should be easier to answer.

We have VMware Horizon environment running WIndows 10-1909.

McAfee Agent 5.6.5

McAfee Client 4.8.1

I have installed these Agent and clients as described in the PDF document and removed the keys

But all my VDI Desktops comes with MOVE AV Protection disabledtest.jpg


When I check the l

I see below results in mvagent.log


U.3900.4324: Apr 24 2020:08:26:54.092:   ERROR: svc_curl.c  :  213: Got 500 HTTP response from broker with return code: 4001 try again after 5 sec..

U.3900.4324: Apr 24 2020:08:27:04.127:   SYSTEM: svc_curl.c  :   30:




{"returnCode":4001,"data":"No matching OSS found to serve you"}

U.3900.4324: Apr 24 2020:08:27:04.127:   ERROR: svc_curl.c  :  213: Got 500 HTTP response from broker with return code: 4001 try again after 5 sec..

and mvadm status is disabled and Primary and secondary server are shown as not configured. 


Highly appreciate your help here.


1 Reply
McAfee Employee
McAfee Employee
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Re: MOVE AV Protection Disabled on VDI Desktop

Hi, sorry for delay responding on this. The error suggests the client cannot reach the SVM-MGR (broker) to obtain an SVM scan lease. 

Would check this KB

MOVE AV Multi-Platform clients fail to connect to the Security Virtual Machine manager
Technical Articles ID: KB87960

Also check all your expected SVM are registered with the SVM-MGR. This detail is in EPO, or can be obtained locally on the SVM-MGR by running

"sudo ./opt/McAfee/movesvamanager/ ossdetails"


If there are no SVM showing registered then check 

How to troubleshoot a MOVE SVA Manager displaying [Connecting] status
Technical Articles ID: KB88944

MOVE AntiVirus Multi-Platform clients are reported as unprotected when the Offload Scan Server cannot connect to the Security Virtual Appliance manager Technical Articles ID: KB86898



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