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Issue attempting to deploy MOVE SVM to servers

I am currently upgrading our MOVE AV to the latest 4.9 - this requires the SVM offload servers to be updated as well.

I cannot push out the new version (to existing servers, or new ones) - and if I try and manually install from the package zip file, it returns the unhelpful "Error 2732.Directory Manager not initialized"

has anyone any suggestions?

other than dump McAfee and go with some other product (we are very close to doing so)

7 Replies
AjaySundar
McAfee Employee
McAfee Employee
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Message 2 of 8

Re: Issue attempting to deploy MOVE SVM to servers

Hi @DerekSouter,

Good day to you!

Could you please provide us with the installation logs from the C:\Windows folder to check this further.

We would recommend using the McAfee EPR tool to remove all the installed product on the machine and then reboot it, once done you can attempt the installation of the McAfee ENS and then the McAfee MOVE.

Regards,

AJ

Re: Issue attempting to deploy MOVE SVM to servers

thanks, that pointed me in the right direction and I have cleared that initial error

 

but now I get an error that the service failed to start at the end of the installation

 

if I try to start the MOVE AV server service manually, it reports that it was unable to find the file specified

 

I have attached the install log from a server that was setup clean - Endpoint installed and then attempted to push SVM (failed) - then attempted to manually install SVM - rebooting after each install.

 

AjaySundar
McAfee Employee
McAfee Employee
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Message 4 of 8

Re: Issue attempting to deploy MOVE SVM to servers

Can you please let us know if the installation was done from ePo or locally1?

 

MSI (s) (D0:E8) [11:34:30:337]: Product: MOVE AV 4.9.0 [ Multi-Platform ] SVM -- Error 1920.Service MOVE AV Server (mvserver) failed to start. Verify that you have sufficient privileges to start system services.

Are you sure you want to cancel?
Action ended 11:34:31: InstallFinalize. Return value 3.

 

We might need process monitor and AMTrace logs collected to check this further. Please open a service request with the McAfee Support Team

Re: Issue attempting to deploy MOVE SVM to servers

I have attempted to push from ePO - it eventually times out and fails

I have also tried manually installing - it hangs at starting services, and then fails (and if I try to manually start the service, it returns an error that the file was not found)

AjaySundar
McAfee Employee
McAfee Employee
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Message 6 of 8

Re: Issue attempting to deploy MOVE SVM to servers

@DerekSouter, Could you please try the workaround suggested in the article below and let us know the feedback?

https://kc.mcafee.com/corporate/index?page=content&id=KB93342&locale=en_US

Re: Issue attempting to deploy MOVE SVM to servers

I had already tried that - it simply returned the same error (file not found)

strangely though - when I came in this morning, all servers have installed MOVE SVM 4.9.

 

granted none of them are showing as having SVM installed in the ePO console - but the servers themselves show SVM installed, and the service running.

AjaySundar
McAfee Employee
McAfee Employee
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Message 8 of 8

Re: Issue attempting to deploy MOVE SVM to servers

@DerekSouter As suggested, we request you to open a service request to investigate further. Please gather the MER logs from the impacted machine and attach them to the service request for us to review further.

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