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OlegA
OlegA
Level 7
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Message 1 of 2
‎09-26-2018 11:43 AM

How to disable "MOVE AV Client protection is disabled..." pop up?

Hello:

Once in a while (espcially when there are any issues with conenctivity) there is pop up on a Client VDI - "MOVE AV Client protection is disabled. Reason: Active OSS server: , is not reachable".   It's absolutly normal and going away after reconnecting... However, it bother our users a lot that's why I wonder if there is a way todisable this pop up.

Is there a way to disable "MOVE AV Client protection is disabled. Reason: Active OSS server: , is not reachable" on a client VM?

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sbenedix
McAfee Employee sbenedix
McAfee Employee
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Message 2 of 2
‎11-22-2018 12:57 AM

Re: How to disable "MOVE AV Client protection is disabled..." pop up?

Hi there,

 

there is no such option at present, I would suggest to review your setup though. Frequent disconnects are indicative of a (possibly) bigger problem. Make sure client machines and Scan servers are co-located (froma a network perspective), low latency, with no (network)hops in between and scanner servers are not overloaded. Connection should be permanent (more or less).

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