My 60 day trial of LiveSafe on my new HP laptop has expired. I wish to continue using LiveSafe but I want to use LiveSafe provided by my internet service provider at no charge. I have uninstalled McAfee LiveSafe with control panel remove programs and have run McAfee's cleanup tool MCPR. I then download and install from my ISP but McAfee insists that my copy of LiveSafe is expired and I am not protected. I have done the uninstall, cleanup and reinstall twice with the same results each time. My ISP provided LiveSafe works fine on my other 2 laptops. My ISP allows up to three protected devices. When I visit my ISP's site, which I believe redirects me to McAfee, I see all three laptops listed with the status of 2 being protected and my new laptop being expired. I am running Win8.1 Windows Defender while waiting to resolve the McAfee installation problem. How do I solve this problem?
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I can only assume that somehow the new install has latched onto the old account. That could most likely be sorted out by calling Customer Service (or using their online chat).
Toronto ▪ Canada
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