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splash window since 2018 Sept

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Hi,

I get this splash window and no option to avoid it.

Any solution without uninstall and reinstall ?

Thanks in advance for your kind assistance.

Mcafee.JPGMcafee2.JPG

1 Solution

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Re: splash window since 2018 Sept

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Unfortunatelly no further answer by your side.

I fixed the issue by myself.

I realized that I was not runnig last versions, Mcaffe did not update since some months ago. Why? I do not know. Nevertheless Mcaffe every day let me know I was in the wave.

Customer easy way, uninstall and install again.

At the end of the day, this option almost ever works.

Regards

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Moderator sanjay
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Re: splash window since 2018 Sept

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@ManelDC

There are two different screenshots which of these two are you refering to? The first one is the UI that generally opens when you click on the McAfee icon. The second one would be from the General Settings and Alerts section of the UI. Could you also provide more details like the product name and version of antivirus suite, etc.

Cheers

Sanjay

Re: splash window since 2018 Sept

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hI @sanjai, nice to meet you!

The first one, the UI, appears each time I boot my laptop sice ñast mid setember, aprox.

The second one is inside Configuration, where I searched a flag to desactivate the first one.

I'm running Mcaffe for a long time in several machines; my son does not have this issue and both are running WIN 10, last update.

McAfee® LiveSafe version is:

Date in dd/mm/yyyy format

Thanks in advance for your kinf assistance2018_McAffe_LiveSafe_version.JPG

 

Highlighted

Re: splash window since 2018 Sept

Jump to solution

Unfortunatelly no further answer by your side.

I fixed the issue by myself.

I realized that I was not runnig last versions, Mcaffe did not update since some months ago. Why? I do not know. Nevertheless Mcaffe every day let me know I was in the wave.

Customer easy way, uninstall and install again.

At the end of the day, this option almost ever works.

Regards

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