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davehorne
Level 10

issue with LiveSafe constantly updating has returned

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The program keeps 'updating'  but doesn't get past 0 percent.

Is this a return of the update issue from a few months ago?

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davehorne
Level 10

Re: issue with LiveSafe constantly updating has returned

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Yes, it has stopped the updating.

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exbrit
Level 21

Re: issue with LiveSafe constantly updating has returned

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It could simply be that the servers are temporarily unobtainable.

Run the MVT https://mvt.mcafee.com/ and post back the session number and if it made any difference.

I will then pass the session number on to see if I can get an answer.

My build just updated to 6136 but then I'm a direct customer of McAfee/Intel.  As Peacekeeper posted in your last thread: "Build above 14.0.5084 has it" (the fix).

I don't recall whether yours is provided by a 3rd party or not in which case it could still be rolling out.

That said I thought this issue was done and dusted but obviously not.   Let's see if anyone else adds their voice.

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davehorne
Level 10

Re: issue with LiveSafe constantly updating has returned

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It took a few attempts to get that MVT program to work, but eventually it did.

My session number was 55052845.

I was informed that the problem was resolved and so far it's behaving as it should.

Thanks, Dave Horne

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exbrit
Level 21

Re: issue with LiveSafe constantly updating has returned

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So has it stopped the updating?

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davehorne
Level 10

Re: issue with LiveSafe constantly updating has returned

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Yes, it has stopped the updating.

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exbrit
Level 21

Re: issue with LiveSafe constantly updating has returned

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Good, I did fire off an email to support with that session ID number asking if yours has the fix, am assuming it does.

Not sure when and if I'll get a response though as they are recovering from recent flooding.

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davehorne
Level 10

Re: issue with LiveSafe constantly updating has returned

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This added ... I manually clicked on 'Click for updates' and it did its thing.  I came back to the computer after it updated and manually clicked on update again.  I was told I have the latest version, so I assume this issue, at least for now, has been resolved.

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exbrit
Level 21

Re: issue with LiveSafe constantly updating has returned

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Yes, that's how it should behave.

You will see the update blue circle from time to time anyway but as long as it isn't doing it permanently then it's OK.

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Moderator
Moderator

Re: issue with LiveSafe constantly updating has returned

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Seems had RTS issues which was fixed by MVT. Checking the versions he shouldn't have any update related issue.

mvt.png

Tier 2.5 Technician
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exbrit
Level 21

Re: issue with LiveSafe constantly updating has returned

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Thanks , provided RTS is now on, it looks like your good to go....may the force be with you.

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