I have livesafe, and I use a VPN. I have added my VPN .exe file to the exclusion list, but the scan keeps deleting the file. I have to keep re-installing my VPN software, and turning off the scan whilst i do this. but a few hours later the file is deleted again. How can I add this to the exlusion correctly so it does not delete my VPN software?
The exe file that you are excluding is it the shortcut from the Desktop or the original exe file from the Program Files folder? Please exclude the exe file that is available in the Program Files folder and also exclude other exe and dll files that you find in the same folder and updae the status.
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i have similar problem. Mcafee is detect my safe *.dll file and i added it to exclusion. After reboot, file has disappeared and he is not in quarantine to recovery. How to solve the problem, so that the program does not delete my file?
You can see the detection in security history and viruses detected option see if it removed it after the exclusion. This exclusion issue of time I have been told it is a full exclusion other times that if McAfee thinks it is a bad file at time of exclusion it does not exclude it.
I wonder if it went this way ...
File detected, you say a few words and exclude it and as the file is a dll file it is in memory so the file still is discoverable to exclude it and a reboot allowed the original detection to delete it. I have asked a McAfee staff member to let me know how exclude works.
Check the security history in the My Info tab to see if it was deleted and if necessary submit the file for review and white listing
Allow 5 days for review. File has to be less than 10Mb zipped. If not scan it on www.virustotal.com and post the link to the scan results here and I will pass it up the line.
That is why I asked my contact to confirm what it is doing. does it still delete the file now after you excluded it and reinstalled the file? If so the explanation will enlighten us but first submit the file the way the link says and you will not have to be worried again we hope..