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Level 7

cannot update.check your internet conection

hi I bought my laptop today and it contained McAffe live safe internet security ! my laptop is ASUS N501VW and when I try to update the program It says That :"McAfee cannot update your software. please check your internet connection. if the problem continues please contact technical supporter " then I tried to use "hotspot shield" as VPN But I still get the same error!

ps: it is windows 10Untitled.jpg

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Level 21

Re: cannot update.check your internet conection

Moved this to LiveSafe as a better spot for it.

When you are on the main screen of SecurityCenter click PC and Home Network Tools - what does it say there as far as connectivity is concerned under My Home Network?

The software follows whatever Internet connection you have set up but could get confused if you have more than one...just a thought.

Other than that all I can suggest is call Technical Support, it's free of charge:

Contact Support

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