can't install LiveSafe on Dell DIm9200 with Vista OS

[joezo]

OK, I know that we shouldn't continue with Vista- but I'm only going to use the PC as a backup. It recently was running  Norton AV. It was  my wife's PC and it was her Norton subscription- so it happened to run out. I know I can install more devises with my LiveSafe account so I tried installing it- no luck. Error message: "76567". So I  looked that up and saw a suggestion to download McUpdFix.zip- then from that- run McCertUpd.exe. I did that. Then I tried installing again (by downloading all the files- then trying the install). Got same error message. There is a page on the McAfee web site which discusses this. It says "if you need help with above steps, contact Technical Support (which term is a link) and provide this article number (TS102964). But if clicked on Technical Support- nothing happens. I doubt that my PC is - a Dell DIM9200 is lacking anything. Big hard drive (I replaced original with a SSD). If I can't get McAfee LiveSafe installed, I suppose I'll install W10 but I'd prefer to not spend the money for that.

[Madhan · Accepted solution]

Hello @joezo 

The steps you have followed is almost right but there are few extra steps that should be performed to install McAfee

Please follow the complete steps below,

• Clear temp files
• Go to Run command, type temp and press enter
• Delete all the files
• Go to Run command again, type %temp% and press enter
• Delete all the files from this location as well
• This wont delete your permanent files, just temporary files. And clearing them will always speed up your computer
• Ensure there are no McAfee traces
• Download McAfee Removal Tool to remove old traces
• Unzip McUpdFix.zip and save it on the desktop
• It should create a folder named McUpdFix on the desktop
• Open the folder and you should see McUpdFix folder again, please open it
• Now you should see some list of files. Don't open or run any files 
• Select the address bar and copy the entire path
• Go to your McAfee Account. Download McAfee installer
• Run the installer
• It will ask to continue with Complete or Custom install
• Don't click any of these options
• Open a command prompt as Admin[Right click command prompt and run as Admin]
• Type cd\ and enter
• Now type cd leave a space, right click on the command line where you see the cursor and paste. Hit enter
• It should display as C:\Users\joezo\Desktop\McUpdFix\McUpdFix\  
• Now type RefreshCert.bat and hit enter
• It should ask you to continue, hit any key to continue
• It may ask you to continue once or twice. Please hit enter to continue
• Now go back to the installer windows where it asks you to select Complete or Custom Install
• Select Complete 
• The installer should run and complete installing McAfee

Note that I've assumed joezo as your computer name and it display as C:\Users\joezo\Desktop\McUpdFix\McUpdFix\. It could be different as you might have given a different name for your computer.

The above steps should install McAfee. Please let us know the outcome.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[Madhan · Accepted solution]

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[joezo]

It worked! Thanks!

Joe