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Virtual Private Network issue.

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I'm trying to enable my VPN and it has worked well in the past.  However now, the only VPN I can access is in "Australia".  Now this complicates things as it forces my viewing to be as if i'm located there, which I'm here in the US.  Furthermore when I try to safely access my bank, it blocks me because I'm being seen as somewhere outside of the US.  Why Isn't the VPN working for the US?

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Re: Virtual Private Network issue.

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Hi @AlexDresden 

We are sorry for the inconvenience. Normally your browser should ask if the site can access your location. Give it permission and a map will appear, most likely with your real location, and not the VPN server.

Kindly follow the below steps to select the location and try accessing the website to check.

In Chrome, click Settings > Privacy and Security > Site Settings > Location to see the list of blocked and allowed sites.

Please let us know the status.

Regards,

Krithika S

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Message 2 of 3

Re: Virtual Private Network issue.

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Hi @AlexDresden 

We are sorry for the inconvenience. Normally your browser should ask if the site can access your location. Give it permission and a map will appear, most likely with your real location, and not the VPN server.

Kindly follow the below steps to select the location and try accessing the website to check.

In Chrome, click Settings > Privacy and Security > Site Settings > Location to see the list of blocked and allowed sites.

Please let us know the status.

Regards,

Krithika S

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Re: Virtual Private Network issue.

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It has been resolved.  Now I'm dealing with a different issue where the option to select or "Add" trusted network isn't available in the settings pane of VPN.

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