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Maia
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Message 1 of 3

Update for LiveSafe Installs Successfully but Installs Again and Again Each Time on Updating the App

On updating the McAfee LiveSafe app, the update installs successfully, but when I update again, the update installs again. It does this each time I update, each time stating the update is installed successfully. Clicking "About" indicates all McAfee components seem up to date, but the update still installs when I update the app. This has happened three times over the past few weeks and the only solution I have found is to uninstall and reinstall McAfee LiveSafe, but I don't wish to keep on doing this. Does anyone know why this happens? It seems to occur following installation of an update requiring I close the app, as happened yesterday. Many thanks for any assistance with this matter. 

2 Replies

Re: Update for LiveSafe Installs Successfully but Installs Again and Again Each Time on Updating the

Hi @Maia 

We are sorry for the inconvenience.

Please provide the release name from the McAfee>About section and the Windows OS build version, to proceed further.

Thanks,
Karthikeyan J

Maia
Level 7
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Re: Update for LiveSafe Installs Successfully but Installs Again and Again Each Time on Updating the

Hi, @karthikeyan_J 

Thanks for your response. 

The Release Name is 16.0 R31 

The Windows 10 Build Version is 20H2 (OS BUILD 19042.906)

Thanks,

Maia 

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