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dumbdog
Level 7

Uninstalling LiveSafe when I forgot to activate it.....

Well, just what the subject line says.  I just bought a new Acer laptop and, since I already have a multi-device Norton license, intended to uninstall McAfee so I didn't activate it.  I followed the normal uninstall procedures but it errored out saying it couldn't complete the uninstall.  It still shows up in my program list but anytime I try to open it, I either get nothing or get a blank window that says "Navigation to the webpage was canceled"

So I go out to get the MCPR tool and it says you must activate McAfee before you can remove it.  But how do I do that?  Do you suppose I should just try to run the MCPR tool anyway?

I'm running Windows 7 home premium, if that matters.

Also, while I typically follow instructions very well, I'm not a computer whiz so please feel free to speak to me as though I'm not very bright. 

Thanks

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exbrit
Level 21

Re: Uninstalling LiveSafe when I forgot to activate it.....

Sorry this was overlooked, did you manage to uninstall it?  You just do it in the normal manner via Control Panel > Programs and Features then run the clean-up tool, and reboot.

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exbrit
Level 21

Re: Uninstalling LiveSafe when I forgot to activate it.....

That's too bad, sorry.  Then I would contact Technical Support, it's free by phone or online chat, phone is best.

Consumer Technical Support (alter Country @ top right as needed)

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