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muck
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Message 1 of 14

Two LiveSafe installations aren't updating

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Hi.

I have two LiveSafe installs that aren't updating.  I see there is a new DAT out now (2641) but neither of my LiveSafe installs will update to it.  I've tried letting the update run automatically as well as forcing a manual update.  The latter tells me I'm up to date.

Any thoughts on what's going on?

Thanks.

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muck
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Message 12 of 14

Re: Two LiveSafe installations aren't updating

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I have indeed, on both installations.  Wonder what happened to me getting 2641 but all is well.

Thanks to everyone for their help. 

-muck

13 Replies
Reliable Contributor exbrit
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Message 2 of 14

Re: Two LiveSafe installations aren't updating

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Livesafe, being a Consumer product, doesn't use the daily (Enterprise/Business)  DAT's.   We used to all be the same but consumer now has engine updates which are not downloadable as separate entities.  Also, depending on how many components you have installed, you could see each application updating at different times and not necessarily daily or even weekly.  The antivirus portion should update daily, but you simply should wait and see what happens.  You also must have an always-on internet connection to accomplish this.   Make sure your system clock is accurate as that can throw the software off-kilter.

Basically, as long as the software says it is protecting and showing green, then you are OK and shouldn't worry about it.

Reliable Contributor catdaddy
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Message 3 of 14

Re: Two LiveSafe installations aren't updating

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,

               If it is any consolation, after checking my current (Engine Version) I am still on ( 2640.0). There has been instances in the past where the Time/Day may vary when we receive them.

Cliff
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Reliable Contributor catdaddy
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Message 4 of 14

Re: Two LiveSafe installations aren't updating

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Cliff
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mrshvd3
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Message 5 of 14

Re: Two LiveSafe installations aren't updating

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Ex_Brit and Catdaddy are correct -- and I am still on 2640.0 as well. Sometimes it comes in later or the next day.

Reliable Contributor catdaddy
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Message 6 of 14

Re: Two LiveSafe installations aren't updating

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,

                    Could you kindly apprise us if your Anti-Virus Engine Version is (2642.0) as well?

Thank You in Advance,

All the Best,

-CD

Cliff
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mrshvd3
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Message 7 of 14

Re: Two LiveSafe installations aren't updating

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Hi, Catdaddy --

I have received both yesterday's and today's updates, so I'm up to 2642.0 also.

Thank you very much for asking.

Reliable Contributor catdaddy
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Message 8 of 14

Re: Two LiveSafe installations aren't updating

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,

                  You are quite welcome   Thank you for the confirmation

All the Best,

-CD

Cliff
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Reliable Contributor catdaddy
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Message 9 of 14

Re: Two LiveSafe installations aren't updating

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               You may be pleased to know that your Anti-Virus Engine Version has indeed occurred as the most current Version for today is ( 2642.0)

Cliff
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Reliable Contributor catdaddy
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Message 10 of 14

Re: Two LiveSafe installations aren't updating

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Cliff
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