I have been using McAfee LiveSafe for a couple of years without problems. Last weekend LiveSafe's Real-Time Scanning feature stopped working. McAfee support said that the application needed to be uninstalled and then reinstalled. I was able to uninstall it just fine but kept getting an error message when trying to reinstall it. I had a remote support session with a McAfee tech support rep. He tried to reinstall LiveSafe as well but could not. He then ran GetSusp. It identified 7 unknown and 2 suspicious files. He told me that the suspicious files suggested that the computer was infected with a virus and that I should call McAfee's Virus Removal team. I did contact that team but after they reviewed the 2 suspicious files they said that although they were not infected with a virus that one of those files was probably preventing LiveSafe from installing. They said that I should remove the files and try installing again. I don't want to remove files that appear to be in use by other programs. One of the files is associated with TurboTax that I just installed. So I suspect that that is the file causing the problem. It does not really seem possible that the only way that I can install LiveSafe is to remove other programs. Do you have any suggestions as to how I can install LiveSafe without removing the the other programs?
I would contact Technical Support back and escalate it. In addition ask them about their (Pledge) and (Total Satisfaction Promise). See Pledge; https://community.mcafee.com/message/432478#432478
Total Satisfaction Promise
I might add that it would be beneficial to provide your (Service Request Number) from your prior session.
All the Best,