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rafox
Level 7
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Message 1 of 3

Renewal of McAfee Livesafe

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I renewed my livesafe subscription on 13th May and received an email confirming that it had been renewed and was valid until 12th June 2019. However my computer advises that I am 44 days overdue but am still covered and my second computer has no cover at all. I have emailed sales@mcafee.com twice about this on the 8th and 13th July and then emailed from the McAfee web site twice on the 16th and 22nd July. So far I have had no response from McAfee. Does this organisation exist and if so what does one have to do to get them to deal with a problem?

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rafox
Level 7
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Message 3 of 3

Re: Renewal of McAfee Livesafe

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Following the article from Sivasubramanian worked. Thank you  for your help. It is still annoying that mcAfee does not respond to requests for help.

2 Replies

Re: Renewal of McAfee Livesafe

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@rafox

Please follow the steps outlined in our article which will be helpful to fix this issue.

Regards
Siva

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rafox
Level 7
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Message 3 of 3

Re: Renewal of McAfee Livesafe

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Following the article from Sivasubramanian worked. Thank you  for your help. It is still annoying that mcAfee does not respond to requests for help.