I renewed my livesafe subscription on 13th May and received an email confirming that it had been renewed and was valid until 12th June 2019. However my computer advises that I am 44 days overdue but am still covered and my second computer has no cover at all. I have emailed email@example.com twice about this on the 8th and 13th July and then emailed from the McAfee web site twice on the 16th and 22nd July. So far I have had no response from McAfee. Does this organisation exist and if so what does one have to do to get them to deal with a problem?
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Sorry if this is the wrong place to ask but MY mcafee says it expires in 5 days so i went onto my account to renew went through paypal to purchase i got to the paypal page that said transaction was successful etc it went back to the mcafee page to download it i assume but there was an error with the page and now i cant see that i have bought it anywhere like on my mcafee account it doesnt show anywhere that i have bought a new one but i have been charged for it i have a receipt from paypal
Please check whether your purchase is reflected today on My Account and if it is reflected, perform the below steps to update your subscription on McAfee.
Step 1: Verify your Subscription
Step 2: Run the Subscription Repair Tool
The McAfee Subscription Repair Tool identifies and fixes many common issues with your McAfee subscription.
For Windows 7, 8, 8.1, and 10:
For Windows XP or Vista:
NOTE: Microsoft extended support for Windows XP SP3 ended April 8, 2014. See the Related Information section for more details.
If the product still shows as expired, or an expiration date from a previous subscription is displayed, go to Step 3:
Step 3: Check the subscription expiration date and email address
Step 4: Reinstall your software
Because we are unable to repair your installed subscription, you need to uninstall your McAfee software and reinstall it.
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?