cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Removing old devices from your McAfee account.

Hello.

You are able to reinstall, remove and rename a mobile device in your home.mcafee.account, but you can only reinstall a PC device.

An example of a very poor web design!

Did no one think at McAfee that people would want to remove PCs as well as mobile devices?

You are supposed to be able to remove devices from within a LiveSafe application on either a mobile or PC device.

The problem with this solution is it doesn't work!

You are prompted for your account password and asked twice to confirm removal. After confirmation, you are just taken back to the device screen/tab with the supposedly deleted device still there. I tried this on both a Windows 10 Pro PC and an Android 10 handset.

Your customers should not have to contact a support agent to accomplish something that McAfee's poor web site designers couldn't be bothered to provide.

Contacting a support agent to correct these issues/bugs, especially with resources stretched in the current Covid-19 epidemic, is like getting a brain surgeon to stick a plaster on a small cut on my finger!

9 Replies
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 10

Re: Removing old devices from your McAfee account.

hello,

have you tried the answer that was provided in this topic as a solution ?

https://community.mcafee.com/t5/LiveSafe/Please-tell-me-how-to-remove-a-device-I-no-longer-own-from-...

Highlighted

Re: Removing old devices from your McAfee account.

Hello.

 

Yes I did, with the same equally useless result.

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 10

Re: Removing old devices from your McAfee account.

hello,

sorry to hear that it could not solve your issue.

maybe someone from McAfee mods will step in to assist you further

all the best

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 10

Re: Removing old devices from your McAfee account.

hello,

one last question; came your McAfee product from a third party like HP for instance ?

in another topic i was reading that not every version that comes from a third a party has the option to remove or rename it seems. don't know why that is.

best is to contact McAfee support ;

https://service.mcafee.com

Highlighted

Re: Removing old devices from your McAfee account.

Hello.

Thank you for your assistance and nice replies.

It came from McAfee direct and was not a pre-installed version.

Once the Covid-19 issue is resolved, and support get back to their normal numbers, I will contact them.

Hopefully, they will also provide the functionality in your home.mcafee.com account; which they do for mobile devices.

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 10

Re: Removing old devices from your McAfee account.

hello,

you are very welcome.

yes, strange times around the globe currently.

maybe one of the mods in this community takes note of this and will take time to assist you if he/she can in the meantime.

greetings

Highlighted

Re: Removing old devices from your McAfee account.

Hello.

Thanks again for all your efforts and kind replies.

Best wishes.

Highlighted

Re: Removing old devices from your McAfee account.

Hello.

No McAfee Mods have tried to explain why their software fails to work in deleting old items from your account.

So I went with another company, whose product works and provide a variety of methods of contacting support, instead of McAfee's dependence on a dedicated band of volunteers.

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 10 of 10

Re: Removing old devices from your McAfee account.

hello,

sorry to hear you went to another av company.

couldn't you get thru the mcafee support by chat or phone to receive an anwer ?

yet customer service is a bit stretched these days.

seen on other av forums aswell problems currently.

anyway, i appreciate your kind words and kudus i received

greetings

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community