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d@sbs
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Message 1 of 27

Remove "SafeKey could not write to your hard drive" popup

Removed McAfee Security package that came with Windows 10, but continue to have popup at startup "SafeKey could not write to your hard drive". Could Not Write To Directory: Error B: A C E3

26 Replies
Reliable Contributor exbrit
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Message 2 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Moved to Consumer > General Discussions.

Run the Consumer Product removal tool and reboot afterwards:  http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Reliable Contributor exbrit
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Message 3 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Relocated to LiveSafe as a better spot for this product.

d@sbs
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Message 4 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Thanks for the quick response. I followed your instructions but still getting the popup after restart.

Reliable Contributor exbrit
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Message 5 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Best contact Tecvhnical Support then, it's free by phone:  Consumer Technical Support (alter Country @ top right as needed)

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Message 6 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

McAfee Customer Technical Support had access to my computer for two consecutive days and was unable to remove the popup. I continue to have the same problem... geez!

Reliable Contributor exbrit
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Message 7 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Have you tried searching your registry for safekey by name?

Press Windows key + R

Type in regedit and hit Enter pr OK...OK any prompts.

You'll get a window that looks like this, if it's expanded collapse all until none are expanded.

Capture1.JPG

With Computer highlighted click Edit then Find and type in safekey and click Find next

Delete any it finds.  Click F3 to find the next after that and so on.

It takes quite a while to do but maybe worth a try.

Other than that, all I can suggest is call Tech Support back and ask for an escalation.

d@sbs
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Message 8 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

The actions you suggested were tried numerous times. Using a registry keyword search for "SafeKey" and for "McAfee" will yield several items that can be deleted but each will regenerate upon restart. This was a new Dell PC package that included McAfee. McAfee was deleted but the error popup remains (possibly an attempt to offer an McAfee upgrade but the destination files have been deleted). As I chose not to use McAfee on this PC, all McAfee files and folders have been deleted.  I appreciate your help.

Reliable Contributor catdaddy
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Message 9 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

If you feel that your issues have been resolved, could you please mark it as ' Correct Answer'?

All the Best,

CD

Cliff
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Message 10 of 27

Re: Remove "SafeKey could not write to your hard drive" popup

Although Ex_Brit has been very helpful, the 'Correct Answer' has not been found on this forum or by the McAfee technical group. But I will keep your instructions in mind if a solution is found..