Real Time Scanning fixing

[doubtfulthomas]

My Total Protection software has been showing "We're Fixing Real Time Scanning" for several days and it would be nice to know if this is true or simply the massage is false. During this time I've had an ADWARE attack that might have been detected if real time scanning had be operating. If It is true what about an official response from McAfee.n

[Peacekeeper]

This I assume is a message in the program and not MVT. Asking as you posted in the Virtual Technician area. I would call support best thing to do either that or do a full uninstall reinstall and hope that fixes things

Moving to Livesafe forum

Support

Uninstall Mcafee software

[doubtfulthomas]

I made contact with McAfee and it was agreed the best course of action was to uninstall and re install the software. This I did and the programme returned to normal.

[Peacekeeper]

Thanks that is the best 1st choice. It is what usually fixes a multitude of issues. I hope everything goes well for you now.

[nnnnmm]

For other readers that have been playing wack-a-mole with realtime scanning (for months now), I'll add that a "safe" way to uninstall/reinstall

For Windows 7 (at least) you'll do best by logging into your Admin account

Start a http://home.mcafee.com

MyAccount->Sign In

    emailaddr & password

From the MyAccount screen, select the tab for the computer that needs to be repaired

Inside that tab note

   Installed McAfee Apps

   McAfee LiveSafe - Internet Security via Dell Reinstall

  # ------------------ click on that link ---------------^^^^^^^^^^^^

This will bring up other screens, but basically click the first download link you see

Then run software as prompted.

I takes a little over an hour for the whole thing to run (on my admittedly aging laptop)

When I ran it, a pop-error appeared behind the main install panel saying

Can't find m(something).sys

After trying all of the offered "look in here directories" without any luck, I clicked the cancel button

the software then asked, OK to continue, I clicked yes.

The installer continued without complaint.

You are prompted to continue with a restart of your computer, and it will then do some more work after that (10-15 mins? I wasn't watching closely)

I ran a quick scan, nothing found, (Which took close to an hour).

Then rebooted and went to my normal userID and have not seen any of the 'Realtime scanning not running' warnings (for a whole hour now!).

OK, I think I got most of points.

Hope this helps someone

NN MM