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Re: Module Core Service high cpu and ram usage

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MCAFEE ARE YOU LISTENING?!

All was fine then for no apparent reason your software, software which many of us paid good money for, started making our computers unusable.

I suspect this is just the tip of the iceberg as most users of this very 'dumbed down' anti-virus wouldn't even know how to open task manager or perfeormance monitor, let alone realise you are the cause of the problem. If we start making noise on social media then I'm willing to bet it will become a very big problem for you.

I'd imagine most countries would have similar consumer protection laws to mine, laws which entitle me to a refund for this defective product. 

Trex24
Level 7
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Message 32 of 110

Re: Module Core Service high cpu and ram usage

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The same issue since a few days. Have a 3.5 year old dell xps i7 quad core computer with windows 10. Not absolutely sure if it has anything to do with it, but I noticed that the windows indexing service that I normally shut down, was switched on again. Rebooted with the indexing service off and things look better already. Only very high CPU due to the Mcafee core module on start up.  

Darojax
Level 7
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Message 33 of 110

Re: Module Core Service high cpu and ram usage

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I also have this problem. Restarting the computer fixes the problem temporaily but it comes back.

Ade57
Level 8
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Message 34 of 110

Re: Module Core Service high cpu and ram usage

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I posted a note above regarding this issue 2 weeks ago and finally contacted McAfee to discuss.  The McAfee tech remotely updated my McAfee and Windows 10 (which I should have had the brains to do that myself!).  The Module Core Service problem with high CPU and Memory now appears to be resolved.

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Ade57
Level 8
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Message 35 of 110

Re: Module Core Service high cpu and ram usage

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I just posted the above regarding a resolution of this problem on my computer by downloading the updates for McAfee and Windows 10.  I neglected to say that I had assumed in the past that those updates were coming through automatically, but they were not.  There were three Windows 10 updates that turned up today when I searched for updates.  After download and installation, the Memory Core Service high CPU and Memory problem disappeared.

YuriyOk
Level 8
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Message 36 of 110

Re: Module Core Service high cpu and ram usage

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After the last update, McAfee Version 16.0 Release Name 16.0 R9 Process Module Core Service consumed 2-4 gigabytes of RAM. As a result, the PC actually hung. I had to turn off the power with the power button, but boot through the system recovery CD.

After this procedure Module Core Service began to consume 20-30 MB of RAM.

By April 03, this process began to consume an average of about 1.8 gigabytes, and at some points up to 4.5 gigabytes.

After contacting technical support for chat 484570-2428582981 through remote access, the operator performed an additional system update, the removal of some of my programs, the reinstallation of McAfee and some other settings.

However, the problem is not solved. The Module Core Service process first consumed 20-30 megabytes of RAM, the next day 180-200, and by the morning of April 08, it reached 800 MB.

I ask to inform you that for the Module Core Service.exe process, what function does it perform and can it be disabled?

If you can not disable, how do you solve the problem?

Re: Module Core Service high cpu and ram usage

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Mcafee don't care.

It's time to demand a refund.



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hsc
Level 7
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Message 38 of 110

Re: Module Core Service high cpu and ram usage

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Hi togehter,

is there currently any solution or workaround for the problem?

If not I deinstall McAfee, cancel my abonnement and try to get the rest of money for the rest of 2018.

It doesn't make sense to protect a PC against virus and on the other hand the PC cant be used because of the virus software.

It seems that the McAfee support hasn't great interest in this problem.

Best regards

Tang18
Level 8
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Message 39 of 110

Re: Module Core Service high cpu and ram usage

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Guys, I highly recommend that everybody here go to the McAfee pages on the Social Media and start to do some noise. We can't just stay quiet or unninstall a software that we pay to use!

FaceBook is a good start:


https://www.facebook.com/pg/McAfee/posts/

I alredy did my part,

Let's make some noise!

Re: Module Core Service high cpu and ram usage

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wrote:

Guys, I highly recommend that everybody here go to the McAfee pages on the Social Media and start to do some noise. We can't just stay quiet or unninstall a software that we pay to use!

FaceBook is a good start:


https://www.facebook.com/pg/McAfee/posts/

I alredy did my part,

Let's make some noise!





WHAT HE SAID. DO IT AND KEEP DOING IT UNTIL THEY TAKE NOTICE.

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