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Asamnani
Level 7
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Message 1 of 10

Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hi Mcafee Team members,

I do not see "browse safely with VPN" features in my Mcafee LiveSafe Subscription. Try a couple of times to uninstall and install again. Subscription is auto by default. Can you please help me to find this solution? 

 

Regards,

 

9 Replies
Madhan
Moderator
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Message 2 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hello @Asamnani 

We are sorry for the inconvenience caused. Please let me know from where did you purchase McAfee?

Regards,
Madhan M

Asamnani
Level 7
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Message 3 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

It comes from HP, Pre-installed Mcafee LiveSafe

Asamnani
Level 7
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Message 4 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hello Mcafee Team,

 

Waiting for your reply

 

Regards,

Asamnani
Level 7
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Message 5 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hello Mcafee Member

Reply is awaiting

Regards,

 

 

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

If you are saying VPN not available when auto renewal disabled maybe this will explain

This faq 

 

BTW when you uninstalled did you use the windows path to uninstall or the MCPR tool as well?

How to remove McAfee

Asamnani
Level 7
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Message 7 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Thanks for your FAQ.

 

As I informed you in my earlier chat, my auto-renewal option is "ON." However, VPN features are not available in my LiveSafe software as per the FAQ. Please see the below image.

 

That's why I am asking to find a solution from McAfee Team Members.

Regards,

 

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

OK missed that

Will ping the mod for you

@Madhan  reinstall not fixing this any thoughts

Madhan
Moderator
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Message 9 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hello @Asamnani 

Due to nature of this incident, we will contact and help resolve your issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M 

Asamnani
Level 7
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Message 10 of 10

Re: Mcafee LiveSafe Subscription - VPN feature disappear with auto renewal option

Hi Madhan,

I sent you a private message. please review and let me know

Thanks

 

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