Showing results for 
Search instead for 
Did you mean: 
Level 8
Report Inappropriate Content
Message 1 of 2

McAfee LiveSafe for Windows: Locating mobile phone does not work!

Current version name: LiveSafe 16.0 R21

I am using McAfee LiveSafe on my Windows 10 Home version 1903 devices (notebook & tablet). This app has a function for locating my Android smartphone, which is also protected by LiveSafe. On 2019-06-24 I had reported to German McAfee Support that this function hangs up after PIN entry (ticket no. 484570-2657249106), and they collected logs on my Windows devices - twice: on 2019-07-02 and on 2019-08-16.

On 2019-09-02 I stated that something had changed (but not been solved) in the LiveSafe app: The mobile phone locating function now shows a message "This content cannot be displayed in a frame." and stucks. Clicking "< Back" returns to the damaged previous screen. I had reported this new behavior to McAfee Support but till now I did not get any information when this stupid bug will be fixed (ticket opened since over 106 days).

Can someone in the community help here to accelerate a solution? Thanks in advance.


1 Reply
Moderator Madhan
Report Inappropriate Content
Message 2 of 2

Re: McAfee LiveSafe for Windows: Locating mobile phone does not work!

Hello @so1955 

We are sorry for the inconvenience caused. McAfee is aware of this issue and our Engineering Team is working on this to find a solution.

You can visit McAfee Mobile Security website and login with your credentials to locate your Mobile.

Also, please go through this McAfee Article that contains information how to locate your mobile.


Madhan M 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community