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so1955
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Message 1 of 5

McAfee LiveSafe for Windows: Locating mobile phone does not work!

Current version name: LiveSafe 16.0 R21

I am using McAfee LiveSafe on my Windows 10 Home version 1903 devices (notebook & tablet). This app has a function for locating my Android smartphone, which is also protected by LiveSafe. On 2019-06-24 I had reported to German McAfee Support that this function hangs up after PIN entry (ticket no. 484570-2657249106), and they collected logs on my Windows devices - twice: on 2019-07-02 and on 2019-08-16.

On 2019-09-02 I stated that something had changed (but not been solved) in the LiveSafe app: The mobile phone locating function now shows a message "This content cannot be displayed in a frame." and stucks. Clicking "< Back" returns to the damaged previous screen. I had reported this new behavior to McAfee Support but till now I did not get any information when this stupid bug will be fixed (ticket opened since over 106 days).

Can someone in the community help here to accelerate a solution? Thanks in advance.

so1955

4 Replies
Moderator Madhan
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Message 2 of 5

Re: McAfee LiveSafe for Windows: Locating mobile phone does not work!

Hello @so1955 

We are sorry for the inconvenience caused. McAfee is aware of this issue and our Engineering Team is working on this to find a solution.

You can visit McAfee Mobile Security website and login with your credentials to locate your Mobile.

Also, please go through this McAfee Article that contains information how to locate your mobile.

 

Regards,
Madhan M 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

so1955
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Message 3 of 5

Re: McAfee LiveSafe for Windows: Locating mobile phone does not work!

Hello Madhan,

I know that I can locate my smartphone on the Mobile Security website, and that is functioning.

My post only regards on the LiveSafe for Windows function, which does not work since 122 days. It seems that this issue has lowest priority. But I do not understand that this software bug could not be fixed till now - after 4 months!

I am looking forward to the solution - hopefully soon.

so1955

Moderator Madhan
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Message 4 of 5

Re: McAfee LiveSafe for Windows: Locating mobile phone does not work!

Hello @so1955 

This issue is already reported to the Engineering Team and they are working on it to find a solution. This should probably get fixed in the upcoming updates.

We will update you once we have a solution. Meanwhile, please use the alternate way to locate your mobile.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

so1955
Level 8
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Message 5 of 5

Re: McAfee LiveSafe for Windows: Locating mobile phone does not work!

Current version name: LiveSafe 16.0 R22 // McAfee Security Center: Build 18.2.154 - latest update: 2019-10-10

Today, this problem persists unsolved since 163 days! Although I had sent numerous e-mails to McAfee Support, I did not get any substantial information on a progress of the problem solution. Meanwhile, I am very gutted about the McAfee LiveSafe product and its service/support - especially, since I detected and reported some more details (or bugs) that are not working properly.

My current McAfee LiveSafe subscription will expire on 2020-01-02 and I just decided to discontinue it. Thanks to the community for your help.

so1955

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