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stefan_san
Level 7

McAfee Live safe doesn't respond, I can't connect to internet

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Hey, I'm running Mcafee livesafe on my laptop, recently updated.

Now it says realtime scan doesn't work properly and they're working on the problem.

But I can't connect to the internet anymore with both firefox and edge (neither wlan nor internet connection seem to be the problem).

It says "timeout when trying to connect to server". Network diagnosis doesn't find anything.

I think the problem might be (mcAfee-)firewall related, or with some other mcafee internet activity.

But Mcafee doesn't respond when I try to work on the firewall or even do a virus scan.

I can't even shut down the Mcafee background processes in the task manager for some reason.

I think it all has to do with the recent live safe update, or maybe a virus, but I don't know.

Anybody knows a similar problem?

1 Solution

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exbrit
Level 21

Re: McAfee Live safe doesn't respond, I can't connect to internet

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You perhaps need to completely power off and back on again as sometrimes this is necessary after updates etc.

If this in Windows 10, turn off Fast Startup as described in THIS link as that may help.

4 Replies
exbrit
Level 21

Re: McAfee Live safe doesn't respond, I can't connect to internet

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You perhaps need to completely power off and back on again as sometrimes this is necessary after updates etc.

If this in Windows 10, turn off Fast Startup as described in THIS link as that may help.

stefan_san
Level 7

Re: McAfee Live safe doesn't respond, I can't connect to internet

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Thank you. I wasn't aware of the Fast Startup function. It works properly now.

exbrit
Level 21

Re: McAfee Live safe doesn't respond, I can't connect to internet

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Good.  All the best ;-)

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catdaddy
Level 20

Re: McAfee Live safe doesn't respond, I can't connect to internet

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Discussion successfully moved from Support Forums to LiveSafe

Cliff
McAfee Volunteer
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