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cfpcell
Level 8
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Message 1 of 15

Livesafe in Mac - Your Mac is at Risk

Hi, 

 

I have the latest Mcafee Livesafe for Mac, but the app is not working properly. 

Even if I manually run the updates and everything is green checked. Livesafe still says your Mac is at Risk. 


Uninstalling/Reinstalling does not help. 

 

Have anyone experienced the same issue? 

 

Early 2015 Macbook Air. 

Running  High Sierra 10.13.4

14 Replies

Re: Livesafe in Mac - Your Mac is at Risk

Hi, 

McAfee is aware of this issue and we are actively working on resolving this issue. We will keep this thread posted on any update that we have on this issue.

Thank you for your patience.

cfpcell
Level 8
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Message 3 of 15

Re: Livesafe in Mac - Your Mac is at Risk

Any update on this?

Re: Livesafe in Mac - Your Mac is at Risk

Same here. Everything looks secure and yet get "your mac is at risk" error.

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cfpcell
Level 8
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Message 5 of 15

Re: Livesafe in Mac - Your Mac is at Risk

It seems this is a serious problem for Mac users since we do not know if our machines are really protected
Moderator ymdfarhan
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Message 6 of 15

Re: Livesafe in Mac - Your Mac is at Risk

Hi all

The backend team is actively working on resolving this issue. We have a couple of customers who have volunteered to allow us to remote into their computer to collect logs and details around the issue.

We will keep this thread updated on the outcome. We also want to reassure that eventhough McAfee does say that it is at risk, there is no compromise on the security aspect. The features are enabled and is working as per design.

Regards
Farhan
McAfee Tier 2.5 Technician.

Moderator ymdfarhan
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Message 7 of 15

Re: Livesafe in Mac - Your Mac is at Risk

Hello cfpcell

We are working on this issue and we do understand the concern with the security, which is what we strive for. We would like to reassure that the machine remains protected as the features are enabled and working as per design.

McAfee is showing an incorrect alert and this would be resolved very soon.

Thank you for your patience.

Regards
Farhan
McAfee Tier 2.5 Technician

 

cfpcell
Level 8
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Message 8 of 15

Re: Livesafe in Mac - Your Mac is at Risk

any news?

cfpcell
Level 8
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Message 9 of 15

Re: Livesafe in Mac - Your Mac is at Risk

It has been another week. 

 

Any update on this? 

Re: Livesafe in Mac - Your Mac is at Risk

Solution?
I'm also waiting....

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