LiveSafe not opening

[emmetgingles]

My McAfee LiveSafe updates were not installing so I tried reinstalling the software in order to fix it. When I had finished I tried to open LiveSafe by clicking the shortcut but it would not open. The logo appeared for 1 second and then nothing. I tried the three solutions on the support page (virus, incomplete files, battery) but none of them worked. LiveSafe was working fine before I uninstalled it, I just wanted to get rid of the pending update notifications. Now I am afraid that I have ruined it and will never get it back.

[Madhan]

Hello @emmetgingles 

We are sorry for the inconvenience caused. Even though you have reinstalled the program, I kindly request you to follow the below steps for a complete reinstallation along with other steps as well,

• Uninstall McAfee
• Ensure you run the MCPR tool provided in the Article post uninstalling from Control Panel
• Restart the computer
• Check if there are any pending updates
• Ensure its up to date
• Restart again
• Run McAfee Malware Tool
• Restart again and perform Installation

Let us know the outcome.

Regards,
Madhan M

[emmetgingles]

I ran the MCPR tool and got the following error.

When I click on view logs it says "The process cannot access the file because it is being used by another process"

[emmetgingles]

I tried restarting and running it again but I get the same error.

[emmetgingles]

Hi @Madhan ,

Can you please help me. I don't know how to solve this problem.

I tried two other solutions.

I ran the PreInstall tool. It scanned and gave an error "1 issue remains - Core Component Installation failed".

I tried the McAfee installer as both an administrator and a normal user. Both times it got to 80% and gave an error "SecurityCentre failed to install".

[Peacekeeper]

Does running MCPR in safe mode work?

[emmetgingles]

Hi @Peacekeeper ,

I ran MCPR in safe mode and got the same error.

[Peacekeeper]

Really now a support call needed maybe even if that fails ask for an escalation to a higher level tech

Call McAfee support

[emmetgingles]

A related issue.

Every time I restart Windows, it prompts me to run MCPR and both Chrome and Firefox open. This started after I logged in as an administrator. It seems to be applying everything I did as an administrator while I am logged in to my own account. I have checked the startup programs and neither Chrome or Firefox are enabled.

Also whenever I attempt to login as an administrator, it now asks me for a password. I certainly never set one and was able to login the previous time without one. What is going on?

[Madhan]

Hello @emmetgingles 

Due to nature of this incident, we will contact and help resolve your issue privately.

I've sent you a private message. Please check.

Regards,
Madhan M