I have 2 Surface pro 3. On one I just changed from total protection to live safe. No problem.
On the other I had several weeks ago a problem with the installation of total protection which i couldn´t fix. I uninstalled it and tried to do a new installation. It failed. Everytime i tried to start the installation i got an message which said "reboot - to finish the de-installation" or so (sorry if it´s not 100 percent correct, I got the message in german).
Now i tried to do the installation with live safe, but it happens the same thing.
I tried virtual technician, removal tool, preinstalltion tool ..... always the same result.
One thing i´m wondering about, mvt tells me to remove temporary internet files. I can´t find out which files should be deleted. Any suggestions? Thanks for your support.
Are you current and up to date with all of your Windows Updates, to Include Internet Explorer as well? Even if you do not use it, McAfee and other important programs do.
To clean your Temporary Internet Files\Others please use Windows Disk Clean
Did you follow these instructions? Reinstall Mcafee
If you still are having issues, You can always contact Technical Support Support portal
All the Best,