I am working in a large Danish electronics chain where we install McAfee LiveSafe on 10-20 laptops every day.
The past 2 weeks or so, we are unable to install as we are getting some strange behavior from the installation process.
Here are the exact steps we take:
This loops over and over.
This happens on all laptops which comes straight from the vendor (HP, Lenovo, Acer etc).
All the devices are running Windows 10.
I have called the support hotline and created a service request as this is an extremely critical issue for us. Our customers are paying for LiveSafe and we cannot provide it to them.
McAfee service request: 1814598810
Please if anyone urgently could look into this issue, it would be greatly appreciated.
All I can do here in the community is alert Technical Support to contact you here in this thread, not sure how long that will take.
Did you try calling them back and escalating that ticket?
Colleague Ex_Brit is correct. You would have to contact Technical Support again, and furnish them your Service Request number, and personally ask for it to be escalated. During the Interim, I also have emailed someone on your behalf for assistance.
I reviewed the email account under the SR 1814598810 and found that none of the license is being used. Here is what I would suggest.
Go to the machine where you need to Install McAfee
Log on to https://home.mcafee.com using the email and password.
Click "My Account" and select protect this PC
Download the installer and run it.
If it prompts for a serial key, look for it from Download page
If there is any issue during the Download/Install phase please post back the exact error message for me to interpret.
I am finding it incredibly difficult to get my point across.
The issue is not just with the user account mentioned in SR 1814598810.
It is happening on all new fresh installs on customer computers.
The scenario explained in my initial post is general behavior for all the computers we set up for the customers.
Got it. Please help me with the screen shot of the error message so that I can figure out if it is during the Download phase or the Install phase.