We purchased 2 computers in the past year, one came with a year subscription the second has a 3 year subscription. Computer one expires on 7/1/2017 while computer two expires 11/16/2019. What I want to do is allow computer one subscription to expire and move it under computer subscription 2.
Any guidance would be greatly appreciated.
Solved! Go to Solution.
Please provide the name of the subscription that expires 11/16/2019 in order to proceed further. You can check this by logging in to your McAfee account dashboard - https://home.mcafee.com
Kindly download and run Mcafee virtual Technician(MVT) any time within 15 days to expiry from the support site, https://mvt.mcafee.com , and proceed with the Mcafee Master Installer on screen instructions (select the active subscription that needs to be updated to the computer) once the MVT completes the fix of issues identified if any.
If the Mcafee Installer fails to load can proceed to http://service.mcafee.com/faqdocument.aspx?id=TS101331 for instructions to uninstalling and installation of the active subscription.
For further assistance call tech support @ 1-866-622-3911
Thanks, this was a success on one machine, Win10. Another Win7 machine continues to show the soon to expire subscription regardless of which subscription I install. Any suggestions would be appreciated.