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Message 1 of 11

LiveSafe and VPN

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Hello,

 

when I click activate VPN... LiveSafe says via GUI: try it later... We can now not manage a VPN connection...

Is this a normal behaviour? And has every LiveSafe Licence a VPN Licence?

 

Thanks!

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Message 4 of 11

Re: LiveSafe and VPN

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Hello @CIA_MAN 

McAfee is aware of this issue and the Engineering Team is working to find a solution. Please give us sometime. Once we have a solution, we will update you.

Regards,
Madhan M

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Re: LiveSafe and VPN

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VPN is working now on PC with LiveSafe 🙂

View solution in original post

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Message 2 of 11

Re: LiveSafe and VPN

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Hello @CIA_MAN 

We are sorry that you are unable to turn on VPN in McAfee LiveSafe. Please help us with the OS and LiveSafe Version?

Regards,
Madhan M

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Message 3 of 11

Re: LiveSafe and VPN

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Hello!

For the McAfee LiveSafe Version see the Screenshots attached...

Windows is 10 Pro Version 2004

 

And I have this behavior on a second machine... Both PCs have the same McAfee Version (LiveSafe was on both installed new some days ago) and both have Win 10 Pro 2004...

Thanks!

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Message 4 of 11

Re: LiveSafe and VPN

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Hello @CIA_MAN 

McAfee is aware of this issue and the Engineering Team is working to find a solution. Please give us sometime. Once we have a solution, we will update you.

Regards,
Madhan M

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Message 5 of 11

Re: LiveSafe and VPN

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Cool... Thanks! 

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Message 6 of 11

Re: LiveSafe and VPN

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Hello @Madhan 

My problem is a bit different from @CIA_MAN 's problem.
I can't turn on VPN connection on my phone, because I can't give permission to the app. 
App's version: 2.7.0.739



(https://community.mcafee.com/t5/Mobile-Products/Safe-Connect/td-p/658788)

 

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Message 7 of 11

Re: LiveSafe and VPN

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Hello @Rena 

We went through your another post with same query. We will continue to help on the other post.

https://community.mcafee.com/t5/Mobile-Products/Safe-Connect/td-p/658788/page/2

Regards,
Madhan M

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Message 8 of 11

Re: LiveSafe and VPN

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hello @Madhan 

do you know if there was an answer posted for Rena in the topic you mentioned in above link to help her further ?

or by mistake posted in an other topic or no new info perhaps ?........

greetings

 

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Message 9 of 11

Re: LiveSafe and VPN

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Hello @cyberdude 

Yes, the query was responded[Link below] and we don't have a solution right away, since it needs to be investigated with more information such as logs, observations etc.

https://community.mcafee.com/t5/Mobile-Products/Safe-Connect/m-p/659243/highlight/false#M2226

Regards,
Madhan  M

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Re: LiveSafe and VPN

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VPN is working now on PC with LiveSafe 🙂

View solution in original post

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