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Level 7
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Message 1 of 5

Is it time to contact BBB?

I registered here fid out how to activate a live safe retail card. I see I am flogging a dead horse here. The activation page doesn't exist and the threads on the subject are locked. No answers, just more non existent web pages. Not only was it a waste of eighty bucks but now I have to purchase some sort of McAfee Protection protection.

4 Replies

Re: Is it time to contact BBB?

Moved to LiveSafe.


If that fails then Technical Support is free of charge by phone or online chat and linked below.

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Re: Is it time to contact BBB?

BTW threatening BBB at first post is hardly conducive to obtaining help as this is, after all, mainly a user-to-user help forum.

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Re: Is it time to contact BBB?

Hey Dmack,

   Ex_Brit is correct, that support should be able to assist with this without cost.

   Does the LiveSafe card have a URL on it for activation? I found this KB article that might help: How to redeem a McAfee LiveSafe retail card activating your subscription

If not, please let me know so I can let our KB author know.

Somer L. Pyron
Knowledge Analyst
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Message 5 of 5

Re: Is it time to contact BBB?

Usually it's one of two problems. A, you are not typing the correct URL- maybe your card is smudged or something, or you are confusing a 1 for an L etc? B, you have a fake retail card.

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