How to renew a SafeKey account?
I started using SafeKey fewmonths ago. I used my All Access account to create the SafeKey account.
My All access account expiredwhich means my SafeKey account expired too.
I now have Live Safe subscription on my McAfee account. Live Safe also comeswith SafeKey.
However when I log into mySafeKey account it still says I need to renew. So my SafeKey account is stillconnected to my expired All Access subscription.
How do I get my SafeKey accountto recognize I now have Live Safe so it should activate my Safe Key account.
I can create a new SafeKeyaccount using the activation code, but it means I have to make a new emailaddress, i have to start saving my password all over again.
I wish to use my existingSafeKey account.
I keep contacting Support butevery time i contact them they don’t understand this problem, they keepthinking it is a PC or Software problem. So every time I contact McAfee supportthey uninstall it and reinstall it, and it still does not work. When i contactthem again the next person uninstalls and reinstalls.
For some reason they don’t reador they don’t understand the problem I am describing to them.
Have you tried uninstalling the old Safekey from that machine in the normal manner? That should have been done before installing LiveSafe, I believe. I don't think you can change an existing Safekey account in the way you are asking, you would have to make a brand new one with a new email address.
Customer Service deal with account issues and Technical Support with technical questions and if they couldn't help at first ask them for escalation to a higher level. This product is relatively new so they may not yet be totally familiar with it.
Hopefully someone subscribed to this section will chip in here to help. I don't actually use the product myself.
Message was edited by: Ex_Brit on 13/09/13 7:04:22 EDT AM