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False positive arcstudiopro

Hey there,

a customer notified me that my product, Arc Studio Pro, gets flagged as malicious upon download by McAfee LiveSafe (on a Windows system).

My product is definitely virus free and code signed, could you have a look?

The file can be downloaded here: https://arcstudiopro.com/download/

Thank you and best regards,

Michail Huber

4 Replies
Reliable Contributor Peacekeeper
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Message 2 of 5

Re: False positive arcstudiopro

Follow this FAQ please

https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS102053

Ensure the file is zipped and passworded with password infected.

 If file is bigger than 10Mb zipped post a link to a www.virustotal.com scan and I will pass this onto Mcafee

 

Re: False positive arcstudiopro

Hey Peacekeeper, thank you for looking into this!

Here is the requested link from virustotal.com

https://www.virustotal.com/gui/file/10bdbeca73733fcb5661a6f5d8e4bbbeb7a6e48baf054694ec28588ca9000f4b...

Thank you!

Michi

Reliable Contributor Peacekeeper
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Message 4 of 5

Re: False positive arcstudiopro

er there is no detection shown so I cannot forward it on sorry,

Re: False positive arcstudiopro

@michihuber 

We are able to download the file from https://arcstudiopro.com/download/ whereas McAfee was not blocking the download. Please help us with the screenshot for the blocking download. Also, inform your customer to try the below steps and update us.

Step 1
1. Add your website in McAfee WebAdvisor Trusted list

Step 2 

  • Open Chrome browser
  • Click the Settings icon in the top right corner of Chrome.
  • Click More tools > Extensions
  • Check for McAfee WebAdvisor extension (Addon) and click Details
  • Disable the option Allow access to file URLs
  • Close and reopen Chrome browser 
  • Retry download and check

file download on WA.png

 

 

 

 

 

 

 

 

 

Regards
Siva

 

 

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