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False positive arcstudiopro

Hey there,

a customer notified me that my product, Arc Studio Pro, gets flagged as malicious upon download by McAfee LiveSafe (on a Windows system).

My product is definitely virus free and code signed, could you have a look?

The file can be downloaded here:

Thank you and best regards,

Michail Huber

4 Replies
Reliable Contributor Peacekeeper
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Message 2 of 5

Re: False positive arcstudiopro

Follow this FAQ please

Ensure the file is zipped and passworded with password infected.

 If file is bigger than 10Mb zipped post a link to a scan and I will pass this onto Mcafee


Re: False positive arcstudiopro

Hey Peacekeeper, thank you for looking into this!

Here is the requested link from

Thank you!


Reliable Contributor Peacekeeper
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Message 4 of 5

Re: False positive arcstudiopro

er there is no detection shown so I cannot forward it on sorry,

Re: False positive arcstudiopro


We are able to download the file from whereas McAfee was not blocking the download. Please help us with the screenshot for the blocking download. Also, inform your customer to try the below steps and update us.

Step 1
1. Add your website in McAfee WebAdvisor Trusted list

Step 2 

  • Open Chrome browser
  • Click the Settings icon in the top right corner of Chrome.
  • Click More tools > Extensions
  • Check for McAfee WebAdvisor extension (Addon) and click Details
  • Disable the option Allow access to file URLs
  • Close and reopen Chrome browser 
  • Retry download and check

file download on WA.png













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