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Reliable Contributor
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Message 11 of 25

Re: Custom Scan GUI -> Strange look

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hello,

thanks for the update.

i have contacted a mod and hope he will respond and assist you to help solve the problem further...........

when there is no response i suggest you to contact live support at;

https://service.mcafee.com

in the middle of the first page on the right side there is a button to click for contact support and after that a new page will open where you can make your choiches for help.

best is perhaps to do that on working days when chat is also available. they probably need logs ect............

first lets wait and hope the mod i sent a message is responding.......

greetings

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Re: Custom Scan GUI -> Strange look

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Thanks for helping 😉

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Re: Custom Scan GUI -> Strange look

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Hi @cyberdude  @CIA_MAN ,

Thanks for bringing this to my attention - it's not a common issue so I've escalated it. Once I have more information (or I need more information to diagnose) I will post again.

Regards

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Re: Custom Scan GUI -> Strange look

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Hi @CIA_MAN @cyberdude ,

In order to diagnose and find the root cause our support team will need to collect logs from the affected systems. This could be done on a remote assistance session with our support representatives.

Here you can reach our German support: Contact Support

 

Regards

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Message 15 of 25

Re: Custom Scan GUI -> Strange look

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hello @kamen_uzunov 

thank you for responding and assistance for help with this problem.

hello @CIA_MAN 

hope the assistance from kamen uzunov will help you to solve the problem.

are you able to contact live support as requested for further diagnose ?

greetings

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Re: Custom Scan GUI -> Strange look

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Yeah... but connection didn't work with technican... 😞

 

So I need to wait... 

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Message 17 of 25

Re: Custom Scan GUI -> Strange look

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hello,

maybe try it another time these days………...

if i click on the link above provided in Kamen answer it opens the German support page.

in the middle on the right side there is a button Support kontaktieren.

next page is to make a choice for the type of support ect.

if you have made contact you could reffer to this community posting what the problem is so they can see what your problem is currently.

hope you can contact live support anytime soon and when that still keeps a problem you let know

greetings

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Re: Custom Scan GUI -> Strange look

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I reached support... 

But there were problems with remote connection 🙂 

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Message 19 of 25

Re: Custom Scan GUI -> Strange look

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hello

thanks for the update.

was the connection problem from mcafees end you think ?.....

if not maybe one of your other computers could make the connection perhaps ?...

or you could try telling support about this topic in the mcafee community to read and give him/her the custom scan settings you done and wait if they can reproduce the same error you have currently ?...............

just some thoughts........

greetings

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Re: Custom Scan GUI -> Strange look

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Hello, 

 

they told me they will call or text me again 🙂

 

So I will wait... 

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