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Cannot remove McAfee LiveSafe (ASUS packaged laptop)

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Cannot remove McAfee LiveSafe (ASUS packaged laptop)

Am posting this as I don't see the same issue (there are similar ones) being posted and I am unable find a solution so hope that someone might know the answer before I hear back from support.

I would like to remove McAfee so I can use my perferred AV.

Issue:
Cannot uninstall McAfee Livesafe from an ASUS Win10 laptop that came pre-packaged with McAfee. Try uninstall from Add/remove programs after selecting McAfee LiveSafe and hit uninstall, McAfee UI Host window comes up with a html like page with the message "Navigation to the webpage was canceled. What you can try: Refresh the page.". There is no way to refresh the page so unable to proceed with the uninstall.

Things tried after hours of research:
1. Followed https://www.asus.com/support/FAQ/1034198/. DOESN'T WORK - Why? See issue description above.
2. Using MCPR tool - DOESN'T WORK - Stuck on "Removing product MFP" after left for hours. Tried few times with same result.
3. Using Revo Uninstaller - DOESN'T WORK - Revo uses the same uninstall method as Win10 by using McAfee UI Host so getting the same "Navigation to the webpage was canceled"
4. Using ESET AV Remover tool - DOESN'T WORK - ESET remove method also uses McAfee UI Host to remove and get same webpage was canceled
5. Tried booting in to Windows 10 SafeMode to remove - didn't work either.

6. Tried Windows 10 factory reset by removing all files and setting to default. Still has some removal problem.

1 Solution

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Re: Cannot remove McAfee LiveSafe (ASUS packaged laptop)

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This problem was resolved by contacting McAfee Support.

Via remote control they ran the MCRP tool. During the whole process they had to force kill several processes from the task manager to have the uninstaller actually finish successfully.

The first was at where I initially got stuck at "Removing product MFP" the agent had to kill a task for it to continue. There were 1 or two more later on. He did it so quick I couldn't see what the name of the tasks were.

Suggest best to contact support if you have the same problem.

Overall, not impressed with the buggy McAfee software. Their support was good though.

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Re: Cannot remove McAfee LiveSafe (ASUS packaged laptop)

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Hi @McAforked 

I have sent you private message. Please check and reply the same to take it further.

Regards

Ganesh Raju R

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Re: Cannot remove McAfee LiveSafe (ASUS packaged laptop)

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Hi, I only have access to forum via Mobile browser right now and I couldn't find any private message section under my account. Thanks for trying but the problem was resolved by McAfee Support which I'll detail next.

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Re: Cannot remove McAfee LiveSafe (ASUS packaged laptop)

Jump to solution

This problem was resolved by contacting McAfee Support.

Via remote control they ran the MCRP tool. During the whole process they had to force kill several processes from the task manager to have the uninstaller actually finish successfully.

The first was at where I initially got stuck at "Removing product MFP" the agent had to kill a task for it to continue. There were 1 or two more later on. He did it so quick I couldn't see what the name of the tasks were.

Suggest best to contact support if you have the same problem.

Overall, not impressed with the buggy McAfee software. Their support was good though.

View solution in original post

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