Latest Recommendations for ePolicy Orchestrator
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Latest Recommendations for McAfee ePolicy Orchestrator
This list provides quick access to the latest recommendations for installing and managing McAfee ePolicy Orchestrator. Check back regularly for updates.
Not all recommendations apply to all environments. Be sure to read the entire article before implementing a recommendation.
Installation and Upgrade
- ePO patch installation/upgrade fails
- Installation or upgrade to ePO 5.9.x or 5.3.3 fails when using SSL connection for SQL Server
- ePO installation and patch upgrade checklist for known issues
- ePO supported SQL collation types
- Supported upgrade paths for ePO
- Install or upgrade extensions in ePO when those extensions are in use
- ePO 5.9.1 or 5.9.2 upgrade fails if SQL database is configured and hosted on drives set up with mount points
Product deployment
Performance
Additional information
- An ePO Global Administrator user cannot be unassigned from policy objects that it owns
- Estimated disk usage for Performance Optimizer 2.x database tables
- Overview of ePO 5.x Disaster Recovery Snapshot feature
- ePolicy Orchestrator 5.9.x Known Issues
- The Data Exchange Layer Fabric page is blank when accessed from Internet Explorer 11 with Enterprise Mode enabled
- Supported platforms, environments, and operating systems for Performance Optimizer
- NTLM authentication in ePolicy Orchestrator fails when SMBv1 is disabled
- How to use ePolicy Orchestrator in a DMZ or NAT environment?
- How to update the cipher suite used by Apache and Tomcat in ePO to remove outdated ciphers?
- McAfee Agent 5.5.1 and 5.5.2 compatible products
- Python scripts run against ePO 5.3.3 or 5.9 fail when using the Python Remote Client
- How to configure the TIE server infrastructure in a multiple-ePO environment?
- How to use the Performance Optimizer tool to detect usage of the default ePO policies?
- SQL Server 2008 R2 database does not accept new connections after installing Performance Optimizer 2.1
- ePO Audit Log does not translate the entries to the logged on user's language
- Overview of character encoding for generating ePolicy Orchestrator SNMP traps
- Service Packs, patches, hotfixes, maintenance releases, and patch release cycle
- Overview of data sent from ePolicy Orchestrator
Configuration
- Certificate Manager fails to display list of remaining systems and reports
- ePolicy Orchestrator support for LDAP Registered Servers
- Error while attempting to register an LDAP server
- SQL permissions required to install and use ePolicy Orchestrator
- How to remove MSXML 4 from a remote ePO Agent Handler
- How to reset a password in ePolicy Orchestrator 5.x
- Ports needed by ePolicy Orchestrator for communication through a firewall
Managing client task schedules
Troubleshooting
- Connection to ePO DB fails for non-admin users when using Windows authentication on ePO server and/or Agent Handlers
- ePO console login fails if NTLM is disabled
- An ePO Disaster Recovery Snapshot task fails on a clustered ePO server
- Migration from SHA-1 to SHA-2 certificates is required after upgrading to ePO 5.9
- Agent-server communication fails after upgrading the Rogue System Sensor extension to 5.0.5
- Data Exchange Layer platform.zip check-in to ePolicy Orchestrator fails
- Error while logging on to ePO console: Retrieving logon message failed: com.mcafee.epo.core.ServerNative.getLicenseStatusNative
- How to create Thread and Heap dumps for ePO 5.x using JConsole
Frequently asked questions
