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Virus or trojan not removed

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McAfee life safe informs me that there is a virus or trojan but it is not able to remove.

The visur or trojan is  bm-Al_2802_patch.exe

The quick scan does'n find the virus

The complete scan find the virus

The getsusp64.exe says that there are no virus , but when I turn on the PC I find the red triangle.

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Moderator ivanela_i
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Re: Virus or trojan not removed

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Gentile Cliente,

La invito contattarci via Chat a support.mcafee.com  o telefonicamente allo 0245281510 tutti i giorni dal Lunedi al Venerdi dalle 9:00 alle 18:00.

I nostri tecnici potranno intervenire in connessione remota.

 

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Moderator ivanela_i
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Message 2 of 2

Re: Virus or trojan not removed

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Gentile Cliente,

La invito contattarci via Chat a support.mcafee.com  o telefonicamente allo 0245281510 tutti i giorni dal Lunedi al Venerdi dalle 9:00 alle 18:00.

I nostri tecnici potranno intervenire in connessione remota.

 

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