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DBO
Level 9

TrustedSource score

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One of my user report this morning that a realtor wasn't able to send him quote for a house.   Investigation show that TrustedSource is attributing a HighRisk index to the smtp server delivering those email:

               Spam Message type: TrustedSource Signature Confidence = HIGH. Connection: 216.187.67.44

Further investigation show that this server is dedicated to Realtor business so, I would like to have this reputation change...

On trustedsource site, you can only submit url for review.  Where are we supposed to go to get an IP reputation change?

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1 Solution

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Re: TrustedSource score

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Hello,

in the past there has been a form at this url

http://www.trustedsource.org/en/about/mailform?recipent=trustedsource

but it seems to not exist anymore.

Maybe a McAfee supporter can tell if there is a new url available?

So last time we asked for changing reputation of an IP we used the way described in KB70486

(https://kc.mcafee.com/corporate/index?page=content&id=KB70486&cat=TROUBLESHOOTING&actp=LIST)

Hope this helps.

Best regards.

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4 Replies

Re: TrustedSource score

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Hello,

in the past there has been a form at this url

http://www.trustedsource.org/en/about/mailform?recipent=trustedsource

but it seems to not exist anymore.

Maybe a McAfee supporter can tell if there is a new url available?

So last time we asked for changing reputation of an IP we used the way described in KB70486

(https://kc.mcafee.com/corporate/index?page=content&id=KB70486&cat=TROUBLESHOOTING&actp=LIST)

Hope this helps.

Best regards.

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ijahnke
Level 11

Re: TrustedSource score

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You can send an email to ts-feedback@mcafee.com to request an ip/message to have its reputation changed

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DBO
Level 9

Re: TrustedSource score

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Thank you mcafee-com-user and ijahnke, it help a lot.

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Re: TrustedSource score

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McAfee Corporate KnowledgeBase

Email Gateway/Secure Mail/Email and Web Security: TrustedSource FAQ

https://kc.mcafee.com/corporate/index?page=content&id=KB62754&cat=FAQ&actp=LIST

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