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Remote McAfee Support

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The organization would like to enable/disable McAfee Support Access (public port 20022 access) as needed.

I see that I could stop the service from the web GUI, but that seems slighly risky because if the web GUI was failing, how would I re-enable the support access?

1)

Is there a way to enable/disable this access from the CLI?

2)

Does McAfee have any other customer-controlled method of remote access?  For instance, GoToAssist or WebEx, using the customer's telnet/putty session to access the back-end interface?

Thanks.

Robert

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Re: Remote McAfee Support

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Hello Robert,

I am user of Ironmail system and can give you this information for commands on the CLI

===========================================================

[McAfee]: show system support

Support access is enabled.

Support access listen port has set to {port:20022}.

[McAfee]: edit support

*** Invalid command: Usage - edit support [enable|disable] ***

===========================================================

In our installtion we have the support access enabled on the box all time and have a firewall in front of it where we enable the connection only when having a support case with McAfee Support.

The firewall rule allows the host 161.69.15.4 to connect our Ironmail systems on TCP20022.

See KB72780: https://kc.mcafee.com/corporate/index?page=content&id=KB72780&cat=CORP_IRONMAIL_CENTRAL_MANAGEMENT_C...

The second question should be answered by McAfee staff...

Best regards.

View solution in original post

1 Reply
Highlighted

Re: Remote McAfee Support

Jump to solution

Hello Robert,

I am user of Ironmail system and can give you this information for commands on the CLI

===========================================================

[McAfee]: show system support

Support access is enabled.

Support access listen port has set to {port:20022}.

[McAfee]: edit support

*** Invalid command: Usage - edit support [enable|disable] ***

===========================================================

In our installtion we have the support access enabled on the box all time and have a firewall in front of it where we enable the connection only when having a support case with McAfee Support.

The firewall rule allows the host 161.69.15.4 to connect our Ironmail systems on TCP20022.

See KB72780: https://kc.mcafee.com/corporate/index?page=content&id=KB72780&cat=CORP_IRONMAIL_CENTRAL_MANAGEMENT_C...

The second question should be answered by McAfee staff...

Best regards.

View solution in original post

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