cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Remote McAfee Support

Jump to solution

The organization would like to enable/disable McAfee Support Access (public port 20022 access) as needed.

I see that I could stop the service from the web GUI, but that seems slighly risky because if the web GUI was failing, how would I re-enable the support access?

1)

Is there a way to enable/disable this access from the CLI?

2)

Does McAfee have any other customer-controlled method of remote access?  For instance, GoToAssist or WebEx, using the customer's telnet/putty session to access the back-end interface?

Thanks.

Robert

1 Solution

Accepted Solutions

Re: Remote McAfee Support

Jump to solution

Hello Robert,

I am user of Ironmail system and can give you this information for commands on the CLI

===========================================================

[McAfee]: show system support

Support access is enabled.

Support access listen port has set to {port:20022}.

[McAfee]: edit support

*** Invalid command: Usage - edit support [enable|disable] ***

===========================================================

In our installtion we have the support access enabled on the box all time and have a firewall in front of it where we enable the connection only when having a support case with McAfee Support.

The firewall rule allows the host 161.69.15.4 to connect our Ironmail systems on TCP20022.

See KB72780: https://kc.mcafee.com/corporate/index?page=content&id=KB72780&cat=CORP_IRONMAIL_CENTRAL_MANAGEMENT_C...

The second question should be answered by McAfee staff...

Best regards.

1 Reply

Re: Remote McAfee Support

Jump to solution

Hello Robert,

I am user of Ironmail system and can give you this information for commands on the CLI

===========================================================

[McAfee]: show system support

Support access is enabled.

Support access listen port has set to {port:20022}.

[McAfee]: edit support

*** Invalid command: Usage - edit support [enable|disable] ***

===========================================================

In our installtion we have the support access enabled on the box all time and have a firewall in front of it where we enable the connection only when having a support case with McAfee Support.

The firewall rule allows the host 161.69.15.4 to connect our Ironmail systems on TCP20022.

See KB72780: https://kc.mcafee.com/corporate/index?page=content&id=KB72780&cat=CORP_IRONMAIL_CENTRAL_MANAGEMENT_C...

The second question should be answered by McAfee staff...

Best regards.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community