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Mails not going through Iron mail 6.7.2

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Dear All

We are having Exchnage 2007 in CCR clustering with Iron mail 6.7.2 as the ,ail gateway. Past 2-3 days onwards we are getting faiulre when sending mails to some domain. We can see this mail in the outbound queue.

May be after 4-5 try its giving the error reply as I got an error reply as below after one day with email size make be few KBs.

#< #5.0.0 smtp; 510 None of the mail servers for the destination domain have so far responded.> #SMTP#

This is happenign not to a single domain but few domains, say around 10% of clients. I bilieve the mail is not going out as it cannot see the external route  and giving back this error after some 4-5 try.

Please let me know how I can resolve this issue as currently we are sending mails to them from public mails systems like hotmail, yahoo temporarily.

1 Solution

Accepted Solutions

Re: Mails not going through Iron mail 6.7.2

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All we can see from that bit of log is that the remote side reset the connection.  What kind of connection do you have to them?  I see that the conneciton was open for at least 18 minutes.  Do you have any more log data for that message?  That bit is quite sparse.

6 Replies
ijahnke
Level 11
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Message 2 of 7

Re: Mails not going through Iron mail 6.7.2

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can you show us the log of a message id that failed its delivery attempt to a domain? Are there any DNS errors?

Re: Mails not going through Iron mail 6.7.2

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ijahnke

This is the error message we are getting when we try to send to this domain. Only this domain had the issue. In the exchnaged DNS setting for mails, it has been given for all IPV4 addresses.

Delivery has failed to these recipients or distribution lists:

s.zaidan@diyarme.com
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

Diagnostic information for administrators:

Generating server: rm.mindware.ae

s.zaidan@diyarme.com
#< #5.0.0 smtp; 510 None of the mail servers for the destination domain have so far responded.> #SMTP#

Original message headers:

Received: from ([192.168.0.139])            by rm.mindware.ae with ESMTP with TLS id
H5J3JL1.4558532;         Sun, 19 May 2013 16:07:07 +0400
Received: from MWEXCLUSTER.mindware.co.ae ([10.10.10.31]) by
exchhtca.mindware.co.ae ([10.10.10.33]) with mapi; Sun, 19 May 2013 16:07:06
+0400
From: Yazan Hilal <Yazan_Hilal@mindware.ae>
Date: Sun, 19 May 2013 16:07:06 +0400
Subject: RE: Citrix - Target List from Diyar
Thread-Topic: Citrix - Target List from Diyar
Thread-Index: Ac5MfyiitVEHEItUQE6pKkbXC66K1AH2ux8QAAvIsdA=
Message-ID: <A44917F89F151547AF18B70955F3B853F0ECF6D500@MWEXCLUSTER.mindware.co.ae>
References: <6FB410372ECEAA4AAB9D6519B47D989C60FF2127@DUC-MBX01.duc.com.kw>
In-Reply-To: <6FB410372ECEAA4AAB9D6519B47D989C60FF2127@DUC-MBX01.duc.com.kw>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
MIME-Version: 1.0
To: Saed Zaidan <s.zaidan@diyarme.com>
Content-Type: text/plain

Re: Mails not going through Iron mail 6.7.2

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From the message headers we can see that the message was delivered to the IronMail with serial number H5J3JL1 (hostname rm.mindware.ae) and given message id 4558532.  Can we have you pull the logs for that message, particularly for SMTPO, from that system?  Those will tell us exactly what is happening.

And while probably not of consequence, what hotfix version is the system on?

Re: Mails not going through Iron mail 6.7.2

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Hi All,

I have the same issue, would someone can advise me how to resolve it?

part log of my email

20140327:16:49:49|1330830|9559|Failed to send msg. SMTP protocol error <err> -|(999, 'Empty ')|

20140327:17:07:50|1330830|9559|Failed to send msg. SMTP protocol error <err> -|[Errno 54] Connection reset by peer|

20140327:16:48:57|1330830|9990|User - GroupID info -|{'mcdermottwuchuan.com': [1], 'jogs131001akalg@jord.com.nl': [1], 'jord.com.nl': [1], 'droest@jord.com.nl': [1], 'hxin@mcdermottwuchuan.com': [1], 'fvanveen@jord.com.nl': [1], 'mbosman@jord.com.nl': [1]}|
20140327:16:48:57|1330830|9991|Group ID - Name -|{1: 'global'}|
20140327:16:48:57|1330830|10038|Processing started for Message ID : <msgid> -|1330830|
20140327:16:48:57|1330830|7938|Format identification and text extraction will be performed. <msgid> -|1330830|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<10:>|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<13:>|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<1:>|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<3:>|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<2:>|
20140327:16:48:57|1330830|7190|Part will be treated as given xtn <part:given-xtn> -|<6:>|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|11|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|11|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|10|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|10|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|13|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|13|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|12|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|12|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|1|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|1|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|3|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|3|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|2|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|2|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|5|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|5|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|4|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|4|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|7|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|7|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|6|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|6|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|9|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|9|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|Authentium Engine|1330830|8|0|No Virus found.|
20140327:16:48:57|1330830|777|-|PART_STAT|AVQ|McAfee Engine|1330830|8|0|No Virus found.|
20140327:16:48:57|1330830|4098|-|LOG_STAT|AVQ|1330830|0|0|0|0|
20140327:16:48:57|1330830|1803|No CCQ Trainer message found.||
20140327:16:48:57|1330830|1805|No Image Analysis rules/policies to apply to message. No checks will be performed.||
20140327:16:48:57|1330830|1809|No Corporate Compliance rules/policies to apply to message. No checks will be performed.||
20140327:16:48:57|1330830|5140|Secure preference order -|[2L, 3L, 1L, 4L]|
20140327:16:48:57|1330830|9474|Channel outbound flag -|1|
20140327:16:48:57|1330830|9475|Max retry attempts -|4|
20140327:16:48:57|1330830|9476|Starting to process msgid -|1330830|
20140327:16:48:57|1330830|9481|Processing Domain -|jord.com.nl|
20140327:16:48:57|1330830|9515|DNS Lookup Returned -|[(15, 'mx.island.net.au', ('203.28.142.22',))] fromCache=False|
20140327:16:48:57|1330830|9516|Connecting to Domain -|jord.com.nl|
20140327:16:48:57|1330830|9487|Block timeout in seconds -|300|
20140327:16:48:57|1330830|9488|Connecting to MX -|mx.island.net.au|
20140327:16:48:57|1330830|9489|Connecting to A -|203.28.142.22|
20140327:16:48:57|1330830|9491|Channels Vip vipid:bindhost -|0:10.197.254.100|
20140327:16:48:57|1330830|4099|Connecting to <BindHost:ConnectHost:ConnectPort> -|<10.197.254.100:203.28.142.22:25>|
20140327:16:48:58|1330830|4139|-|Reply: '220 *********************************************************'|
20140327:16:48:58|1330830|9492|Connection Status <status> -|1|
20140327:16:48:58|1330830|4139|-|Sending: EHLO mcdermottwuchuan.com|
20140327:16:48:58|1330830|4139|-|Reply: '250-mx.island.net.au Hello qingim1.mcdermottwuchuan.com [123.235.56.20], pleased to meet you
250-SIZE 41943040
250-XXXXXXXA
250-PIPELINING
250-8BITMIME
250 XXXB'|
20140327:16:48:58|1330830|9523|Starting SendSmtpMsg in domain -|jord.com.nl|
20140327:16:48:58|1330830|9570|BATV values are DSN_BVP_enable: <IsEnabled> mail_from: <Mail From> mdoutbound <IsOutbound> selfdeliveryMode <Delivery Mode> -|0:hxin@mcdermottwuchuan.com:1:0|
20140327:16:48:58|1330830|4139|-|Sending: MAIL FROM:<hxin@mcdermottwuchuan.com> size=168883|
20140327:16:48:59|1330830|4139|-|Reply: '250 Sender <hxin@mcdermottwuchuan.com> OK'|
20140327:16:48:59|1330830|4139|-|Sending: RCPT TO:<mbosman@jord.com.nl>|
20140327:16:49:49|1330830|9559|Failed to send msg. SMTP protocol error <err> -|(999, 'Empty ')|
20140327:16:49:49|1330830|9506|Closing SMTP Connection||
20140327:16:49:49|1330830|9522|Domain address Invalid. Attempting to generate DSN -|jord.com.nl|
20140327:16:49:49|1330830|9525|Generating DSN||
20140327:16:49:49|1330830|9526|No DSN to be generated for this message.||
20140327:16:49:49|1330830|9521|Retry will be attempted for the Message. <Retry Count> -|1|
20140327:16:49:49|1330830|9480|Finished processing msgid -|1330830|
20140327:17:04:52|1330830|9474|Channel outbound flag -|1|
20140327:17:04:52|1330830|9475|Max retry attempts -|4|
20140327:17:04:52|1330830|9476|Starting to process msgid -|1330830|
20140327:17:04:52|1330830|9481|Processing Domain -|jord.com.nl|
20140327:17:04:52|1330830|9515|DNS Lookup Returned -|[(15, 'mx.island.net.au', ('203.28.142.22',))] fromCache=False|
20140327:17:04:52|1330830|9516|Connecting to Domain -|jord.com.nl|
20140327:17:04:52|1330830|9487|Block timeout in seconds -|300|
20140327:17:04:52|1330830|9488|Connecting to MX -|mx.island.net.au|
20140327:17:04:52|1330830|9489|Connecting to A -|203.28.142.22|
20140327:17:04:52|1330830|9491|Channels Vip vipid:bindhost -|0:10.197.254.100|
20140327:17:04:52|1330830|4099|Connecting to <BindHost:ConnectHost:ConnectPort> -|<10.197.254.100:203.28.142.22:25>|
20140327:17:04:53|1330830|4139|-|Reply: '220 *********************************************************'|
20140327:17:04:53|1330830|9492|Connection Status <status> -|1|
20140327:17:04:53|1330830|4139|-|Sending: EHLO mcdermottwuchuan.com|
20140327:17:05:35|1330830|4139|-|Reply: '250-mx.island.net.au Hello qingim1.mcdermottwuchuan.com [123.235.56.20], pleased to meet you
250-SIZE 41943040
250-XXXXXXXA
250-PIPELINING
250-8BITMIME
250 XXXB'|
20140327:17:05:35|1330830|9523|Starting SendSmtpMsg in domain -|jord.com.nl|
20140327:17:05:35|1330830|9570|BATV values are DSN_BVP_enable: <IsEnabled> mail_from: <Mail From> mdoutbound <IsOutbound> selfdeliveryMode <Delivery Mode> -|0:hxin@mcdermottwuchuan.com:1:0|
20140327:17:05:35|1330830|4139|-|Sending: MAIL FROM:<hxin@mcdermottwuchuan.com> size=168883|
20140327:17:06:12|1330830|4139|-|Reply: '250 Sender <hxin@mcdermottwuchuan.com> OK'|
20140327:17:06:12|1330830|4139|-|Sending: RCPT TO:<mbosman@jord.com.nl>|
20140327:17:07:50|1330830|9559|Failed to send msg. SMTP protocol error <err> -|[Errno 54] Connection reset by peer|
20140327:17:07:50|1330830|9506|Closing SMTP Connection||
20140327:17:07:50|1330830|9522|Domain address Invalid. Attempting to generate DSN -|jord.com.nl|
20140327:17:07:50|1330830|9525|Generating DSN||
20140327:17:07:50|1330830|9526|No DSN to be generated for this message.||
20140327:17:07:50|1330830|9521|Retry will be attempted for the Message. <Retry Count> -|2|
20140327:17:07:50|1330830|9480|Finished processing msgid -|1330830|
20140327:20:52:52|1330830|9474|Channel outbound flag -|1|
20140327:20:52:52|1330830|9475|Max retry attempts -|4|
20140327:20:52:52|1330830|9476|Starting to process msgid -|1330830|
20140327:20:52:52|1330830|9481|Processing Domain -|jord.com.nl|
20140327:20:52:52|1330830|9515|DNS Lookup Returned -|[(15, 'mx.island.net.au', ('203.28.142.22',))] fromCache=False|
20140327:20:52:52|1330830|9516|Connecting to Domain -|jord.com.nl|
20140327:20:52:52|1330830|9487|Block timeout in seconds -|300|
20140327:20:52:52|1330830|9488|Connecting to MX -|mx.island.net.au|
20140327:20:52:52|1330830|9489|Connecting to A -|203.28.142.22|
20140327:20:52:52|1330830|9491|Channels Vip vipid:bindhost -|0:10.197.254.100|
20140327:20:52:52|1330830|4099|Connecting to <BindHost:ConnectHost:ConnectPort> -|<10.197.254.100:203.28.142.22:25>|
20140327:20:52:59|1330830|4139|-|Reply: '220 *********************************************************'|
20140327:20:52:59|1330830|9492|Connection Status <status> -|1|
20140327:20:52:59|1330830|4139|-|Sending: EHLO mcdermottwuchuan.com|
20140327:20:52:59|1330830|4139|-|Reply: '250-mx.island.net.au Hello qingim1.mcdermottwuchuan.com [123.235.56.20], pleased to meet you
250-SIZE 41943040
250-XXXXXXXA
250-PIPELINING
250-8BITMIME
250 XXXB'|
20140327:20:52:59|1330830|9523|Starting SendSmtpMsg in domain -|jord.com.nl|
20140327:20:52:59|1330830|9570|BATV values are DSN_BVP_enable: <IsEnabled> mail_from: <Mail From> mdoutbound <IsOutbound> selfdeliveryMode <Delivery Mode> -|0:hxin@mcdermottwuchuan.com:1:0|
20140327:20:52:59|1330830|4139|-|Sending: MAIL FROM:<hxin@mcdermottwuchuan.com> size=168883|
20140327:20:53:20|1330830|4139|-|Reply: '250 Sender <hxin@mcdermottwuchuan.com> OK'|
20140327:20:53:20|1330830|4139|-|Sending: RCPT TO:<mbosman@jord.com.nl>|
20140327:20:53:20|1330830|4139|-|Reply: '250 Recipient <mbosman@jord.com.nl> OK'|
20140327:20:53:20|1330830|4139|-|Sending: RCPT TO:<jogs131001akalg@jord.com.nl>|
20140327:20:53:20|1330830|4139|-|Reply: '250 Recipient <jogs131001akalg@jord.com.nl> OK'|
20140327:20:53:20|1330830|4139|-|Sending: RCPT TO:<fvanveen@jord.com.nl>|
20140327:20:53:21|1330830|4139|-|Reply: '250 Recipient <fvanveen@jord.com.nl> OK'|
20140327:20:53:21|1330830|4139|-|Sending: RCPT TO:<droest@jord.com.nl>|
20140327:20:53:22|1330830|4139|-|Reply: '250 Recipient <droest@jord.com.nl> OK'|
20140327:20:53:22|1330830|4139|-|Sending: DATA |
20140327:20:53:22|1330830|4139|-|Reply: '354 Start mail input; end with <CRLF>.<CRLF>'|
20140327:20:55:44|1330830|9559|Failed to send msg. SMTP protocol error <err> -|Socket error sending DATA|
20140327:20:55:44|1330830|9506|Closing SMTP Connection||
20140327:20:55:44|1330830|9522|Domain address Invalid. Attempting to generate DSN -|jord.com.nl|
20140327:20:55:44|1330830|9525|Generating DSN||
20140327:20:55:44|1330830|9526|No DSN to be generated for this message.||
20140327:20:55:44|1330830|9521|Retry will be attempted for the Message. <Retry Count> -|3|
20140327:20:55:44|1330830|9480|Finished processing msgid -|1330830|
20140328:08:24:45|1330830|9474|Channel outbound flag -|1|
20140328:08:24:45|1330830|9475|Max retry attempts -|4|
20140328:08:24:45|1330830|9476|Starting to process msgid -|1330830|
20140328:08:24:45|1330830|9481|Processing Domain -|jord.com.nl|
20140328:08:24:45|1330830|9515|DNS Lookup Returned -|[(15, 'mx.island.net.au', ('203.28.142.22',))] fromCache=False|
20140328:08:24:45|1330830|9516|Connecting to Domain -|jord.com.nl|
20140328:08:24:45|1330830|9487|Block timeout in seconds -|300|
20140328:08:24:45|1330830|9488|Connecting to MX -|mx.island.net.au|
20140328:08:24:45|1330830|9489|Connecting to A -|203.28.142.22|
20140328:08:24:45|1330830|9491|Channels Vip vipid:bindhost -|0:10.197.254.100|
20140328:08:24:45|1330830|4099|Connecting to <BindHost:ConnectHost:ConnectPort> -|<10.197.254.100:203.28.142.22:25>|
20140328:08:24:49|1330830|4139|-|Reply: '220 *********************************************************'|
20140328:08:24:49|1330830|9492|Connection Status <status> -|1|
20140328:08:24:49|1330830|4139|-|Sending: EHLO mcdermottwuchuan.com|
20140328:08:24:49|1330830|4139|-|Reply: '250-mx.island.net.au Hello qingim1.mcdermottwuchuan.com [123.235.56.20], pleased to meet you
250-SIZE 41943040
250-XXXXXXXA
250-PIPELINING
250-8BITMIME
250 XXXB'|
20140328:08:24:49|1330830|9523|Starting SendSmtpMsg in domain -|jord.com.nl|
20140328:08:24:49|1330830|9570|BATV values are DSN_BVP_enable: <IsEnabled> mail_from: <Mail From> mdoutbound <IsOutbound> selfdeliveryMode <Delivery Mode> -|0:hxin@mcdermottwuchuan.com:1:0|
20140328:08:24:49|1330830|4139|-|Sending: MAIL FROM:<hxin@mcdermottwuchuan.com> size=168883|
20140328:08:24:49|1330830|4139|-|Reply: '250 Sender <hxin@mcdermottwuchuan.com> OK'|
20140328:08:24:49|1330830|4139|-|Sending: RCPT TO:<mbosman@jord.com.nl>|
20140328:08:24:50|1330830|4139|-|Reply: '250 Recipient <mbosman@jord.com.nl> OK'|
20140328:08:24:50|1330830|4139|-|Sending: RCPT TO:<jogs131001akalg@jord.com.nl>|
20140328:08:24:52|1330830|4139|-|Reply: '250 Recipient <jogs131001akalg@jord.com.nl> OK'|
20140328:08:24:52|1330830|4139|-|Sending: RCPT TO:<fvanveen@jord.com.nl>|
20140328:08:24:53|1330830|4139|-|Reply: '250 Recipient <fvanveen@jord.com.nl> OK'|
20140328:08:24:53|1330830|4139|-|Sending: RCPT TO:<droest@jord.com.nl>|
20140328:08:24:53|1330830|4139|-|Reply: '250 Recipient <droest@jord.com.nl> OK'|
20140328:08:24:53|1330830|4139|-|Sending: DATA |
20140328:08:24:53|1330830|4139|-|Reply: '354 Start mail input; end with <CRLF>.<CRLF>'|
20140328:08:25:18|1330830|4139|-|Reply: '250 Ok: queued as 053FC4CE043'|
20140328:08:25:18|1330830|9524|LOG_STAT <mail from>, <rcpt fix>, <size>, <date>, <secure Conn>.  -|hxin@mcdermottwuchuan.com:['fvanveen@jord.com.nl', 'mbosman@jord.com.nl', 'droest@jord.com.nl', 'jogs131001akalg@jord.com.nl']:168883:2014/03/28 08:25:18:0|
20140328:08:25:18|1330830|9506|Closing SMTP Connection||
20140328:08:25:18|1330830|4139|-|Sending: QUIT |
20140328:08:25:18|1330830|4139|-|Reply: '221 mx.island.net.au Goodbye qingim1.mcdermottwuchuan.com, closing connection'|
20140328:08:25:18|1330830|9480|Finished processing msgid -|1330830|

20140327:20:55:44|1330830|9559|Failed to send msg. SMTP protocol error <err> -|Socket error sending DATA|

thanks!

Scott

Re: Mails not going through Iron mail 6.7.2

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All we can see from that bit of log is that the remote side reset the connection.  What kind of connection do you have to them?  I see that the conneciton was open for at least 18 minutes.  Do you have any more log data for that message?  That bit is quite sparse.

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Re: Mails not going through Iron mail 6.7.2

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Andy

What you said was correct, it was remote ISP who is dropping the connection and now mails are flowing smoothly after some update from their side.

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