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MEG 6.7.2 HF5 - Notification when update fails

Our MEG 6.7.2 HF5 stopped downloading AV und TRU updates with following error messages in update log:

STATS:11042011 10:10:00:Starting Update Process for Stats Collector Updates...

STATS:11042011 10:10:00:Reading configuration data...

STATS:11042011 10:10:00:Processing: ['/ct/bin/upgrade', '-t', 'stats', '-r']

STATS:11042011 10:10:00:Update Server Request: STATS/product=IM & product_version=6.7.2

STATS:11042011 10:10:00:Downloading metadata from <>

STATS:11042011 10:10:04:Failure when downloading metadata from <>. Code <65280> Error: <>

STATS:11042011 10:10:04:Update Server Response: []

STATS:11042011 10:10:04:Error: 'unable to fetch metadata' Value: 1

STATS:11042011 10:10:04:Done processing

We found KB70918 and after "Reset keys" updates are working fine.

Now we would like to know, if its possible to configure a notification per email in case updates of AV or TRU fail.

Does anyone know?

Best regards.

3 Replies

Re: MEG 6.7.2 HF5 - Notification when update fails

Does no one here has an answer, especially the McAfee support staff reading this community?

How do you control the updates are running every day? Do you open WebGUI and take a look once a day?

Best regards!

Re: MEG 6.7.2 HF5 - Notification when update fails

Sorry for the return of this old topic, however I'm assuming IronMail 6.7.2 server that is the same error in the upgrade screen. Does anyone know what should be done? I found a KB that explains that the server is now, I found not only where to make this change.

Alessander Novaes


Re: MEG 6.7.2 HF5 - Notification when update fails

The Ironmail went End Of Life in April, and the updates stopped in early May. From what I have been able to find out, there will be no more updates for Ironmail. The only option is to install McAfee Email Gateway 7.5 or 7.6 from scratch.


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