Showing results for 
Search instead for 
Did you mean: 


I had an issue and want to find out what could it be.

It suddenly starts to fail with the following alert

From: <Anti-Spam Appliance>
At: <date-time>
Host: localhost
Service: smtpproxy
Info: LDAP Profile <LDAP> access failed. Setting as unavailable.

Thanks for the help!

3 Replies


Is it possible the password used to connnect to the LDAP server changed or expired?  Those are fairly common reasons that a profile breaks.  Other possibiliities are firewall changes or server changes that no longer allow the connection through.



Thank you for your reply ajclements!,

I forgot to mention that was already checked and we've verified that the LDAP password was the same. What I was trying to find was a reason, it seems to me like it should be a connection issue that last long enough to trigger the alert. But I couldn't find a log to confirm what actually happen.


Hi Bcalvetti,

Did you find the solution to this error? I am too facing this error on the email gateway


Prasanth George

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community