one of our customers wihich is a university has a critical issue regarding his Email Gateway appliance EG 5500 with version 6.7.2
a lot of emails (180,000) are stucking at the Outbound Queue, one of their email addresses may be stolen and this address is sending a lot emails, so the appliance is hanging on.
i need a command to delete emails in the outbound queue which having the same subject, because when i tried to delete emails from the GUI, the appliance gave me an error and doesn't delete any email.
your suggestions will be appreciated.
the error message appears when i try to pause the outbound queue to delete the messages with same subject,, the number of these messages is around 80000.
the message says: SMTPO pause is fail.. you can't delete selected emails.
the problem is solved by McAfee support.. but i need to find a solution for such cases..