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mc36000
Level 7

ESMTP #554 Transaction Failed Spam Message not queued

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i have add my customer to the whitelist, but at their site still receiving this error message"ESMTP #554 Transaction Failed Spam Message not queued. ##" when they try to send mail to me.

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ajclements
Level 11

Re: ESMTP #554 Transaction Failed Spam Message not queued

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mc36000 wrote:

I did remove and add in the customer domain. but still the same.

For TrustedSource you MUST whitelist by IP address.

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6 Replies
Peacekeeper
Level 20

Re: ESMTP #554 Transaction Failed Spam Message not queued

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Is this the retail home version or Enterprise? seems like the latter if so will move it to the correct area

Message was edited by: Peacekeeper on 12/04/12 7:11:06 PM
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mc36000
Level 7

Re: ESMTP #554 Transaction Failed Spam Message not queued

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Secure Mail 6.7.1. for my company. I cant find any support in Malaysia. Sorry for i have to post the question over. Really no other way i can find a solution.

I did remove and add in the customer domain. but still the same.

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ajclements
Level 11

Re: ESMTP #554 Transaction Failed Spam Message not queued

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mc36000 wrote:

I did remove and add in the customer domain. but still the same.

For TrustedSource you MUST whitelist by IP address.

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mc36000
Level 7

Re: ESMTP #554 Transaction Failed Spam Message not queued

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you are right! i just add their mail server IP then i already can receive their mail!

Thank you very much!

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Dinz
Level 16

Re: ESMTP #554 Transaction Failed Spam Message not queued

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Hi mc36000,

Thread moved to Iron mail , our experts would chime inn to help you accordingly

Regards,

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ijahnke
Level 11

Re: ESMTP #554 Transaction Failed Spam Message not queued

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That error indicates it is most likely being dropped by trusted source. If you have the sending ip you can email ts-feedback@mcafee.com to have it removed or call into support and try to have it updated.

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