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kink80
Level 12

faulting module HcSvc.dll

One of my machines is restarting throughout the day. The user seems to think the restarts happen when they are opening a file from the network or attaching a file in Outlook from the network. But it doesn't always restart when doing these tasks.  When I check in the Windows event log under Application Logs I see the following:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  4/5/2012
Time:  11:14:51 AM
User:  N/A
Computer:

Description:
Faulting application services.exe, version 5.1.2600.5755, faulting module HcSvc.dll, version 8.0.0.1741, fault address 0x00001cf2.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This machine is running:

Windows XP Pro SP1

McAfee Agent 4.5.0.1810

McAfee HIPS 8.0.0.1919

VSE 8.8.0.777

This machine was recently upgraded from HIPS 7.0.0.1159 and that is when the issues started occurring. I have removed HIPS 8.0.0.1919 via an ePO Client task restarted the machine and then installed HIPS 8.0.0.1919 with another ePO client task and this did not correct the issue.

Message was edited by: kink80 on 4/5/12 10:45:37 AM GMT-06:00
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2 Replies
kink80
Level 12

Re: faulting module HcSvc.dll

I am now seeing this on another machine with the same OS and McAfee products. Has no one else seen this?

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hbssadmin
Level 9

Re: faulting module HcSvc.dll

Did this ever get resolved, if so, how?

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