I'm currently deploying McAfee HIP on enterprise enviroment, and I've noticed I can't perform Remote Assistance on machines with HIP installed. It's blocked by my rule "Blocked Untrusted NetBIOS" that blocks: loc-srv (135), netbios-ns (137) - netbios-ssn (139).
If i remove that rule, the "Block all Traffic" defaul rule blocks it. I understand that i need to create some specific rule to permit Remote Assistance. I've tried open:
According to http://support.microsoft.com/kb/301527, but it doesn't work.
Can you help me with this?
I'm using a W7 (64-bit), ePO server 4.6.1 and Host Intrusion Prevention 8.0.0
P.D. Remote Desktop works fine!
Can you post screenshots of the blocked RDP traffic and your firewall rule to allow the traffic? If necessary/possible, open a Service Request with McAfee Support to have those details reviewed.