cancel
Showing results for 
Search instead for 
Did you mean: 
pankajs
Level 9

Unable to install HIPS via ePO server

Hi,

I am unable to remove HIPS from ePO server can you suggest.

0 Kudos
2 Replies
pankajs
Level 9

Re: Unable to install HIPS via ePO server

Hi ,

I have submitted agent log status.Please let me know why i am not able to remove HIPS 8.0.

2013-08-27 14:59:21.649 i #4088 Updater Initializing update...

2013-08-27 14:59:21.649 I #4088 Uec Done processing progress information

2013-08-27 14:59:21.649 I #4088 Uec Received ipc data from mue

2013-08-27 14:59:21.649 I #4088 Uec Processing progress information

2013-08-27 14:59:21.649 i #4088 Updater Verifying catalog.z.

2013-08-27 14:59:21.649 I #4088 Uec Done processing progress information

2013-08-27 14:59:21.696 I #4088 Uec Received ipc data from mue

2013-08-27 14:59:21.696 I #4088 Uec Processing progress information

2013-08-27 14:59:21.696 i #4088 Updater Extracting catalog.z.

2013-08-27 14:59:21.696 I #4088 Uec Done processing progress information

2013-08-27 14:59:21.711 I #4088 Uec Received ipc data from mue

2013-08-27 14:59:21.711 I #4088 Uec Processing progress information

2013-08-27 14:59:21.711 i #4088 Updater Loading update configuration from: catalog.xml

2013-08-27 14:59:21.727 I #4088 Uec Done processing progress information

2013-08-27 14:59:22.758 I #4088 Uec Received ipc data from mue

2013-08-27 14:59:22.758 I #4088 Uec Processing progress information

2013-08-27 14:59:22.758 i #4088 Updater Can't get uninstall command from plug-in area.

2013-08-27 14:59:22.758 I #4088 Uec Done processing progress information

2013-08-27 14:59:22.758 I #4088 Uec Received ipc data from mue

2013-08-27 14:59:22.758 I #4088 Uec Processing progress information

2013-08-27 14:59:22.758 i #4088 Updater Verifying HIP_ClientDetect.mcs.

2013-08-27 14:59:22.758 I #4088 Uec Done processing progress information

2013-08-27 14:59:35.774 I #2616 Sched The task Remove HIPS 8.0 is still running

2013-08-27 15:00:21.306 I #236 Manage Loading plugin list from registry

2013-08-27 15:00:24.899 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:24.899 I #4088 Uec Processing progress information

2013-08-27 15:00:24.899 i #4088 Updater Verifying HIP_ClientDetect.mcs.

2013-08-27 15:00:24.899 I #4088 Uec Done processing progress information

2013-08-27 15:00:24.962 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:24.962 I #4088 Uec Processing progress information

2013-08-27 15:00:24.962 i #4088 Updater Uninstalling  HOSTIPS_8000.

2013-08-27 15:00:24.962 I #4088 Uec Done processing progress information

2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.087 I #4088 Uec Processing progress information

2013-08-27 15:00:25.087 i #4088 Updater Error occurred while uninstalling HOSTIPS_8000.

2013-08-27 15:00:25.087 I #4088 Uec Done processing progress information

2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.087 I #4088 Uec Processing event information

2013-08-27 15:00:25.087 I #4088 UpdEvents Generating update event:EventId=2412Smiley Frustratedeverity=4Smiley TongueroductId=HOSTIPS_8000:Locale=0000:UpdateType=Uninstall:UpdateError=-1:NewVersion=8.0.0.1741Smiley Very HappyateTime=

2013-08-27 15:00:25.087 I #4088 UpdEvents EpoEventInf Interface: Event element created.

2013-08-27 15:00:25.087 I #4088 Uec Done processing event  information

2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.087 I #4088 Uec Processing progress information

2013-08-27 15:00:25.087 i #4088 Updater Checking for software conflicts.

2013-08-27 15:00:25.087 I #4088 Uec Done processing progress information

2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.102 I #4088 Uec Processing progress information

2013-08-27 15:00:25.102 i #4088 Updater Update Finished

2013-08-27 15:00:25.102 I #4088 Uec Done processing progress information

2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.102 I #4088 Uec Processing   EndUpdateDialog information

2013-08-27 15:00:25.102 I #4088 Uec Done processing  EndUpdateDialog information

2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

2013-08-27 15:00:25.102 I #4088 Uec Processing event information

2013-08-27 15:00:25.102 I #4088 muemsg Calling HandlePostpone with TaskID:  UpdateState: 1

2013-08-27 15:00:25.102 I #4088 muemsg Calling m_pUpdateInfoCallback->HandlePostpone

2013-08-27 15:00:25.102 I #4088 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 1272

2013-08-27 15:00:25.102 I #4088 Updater Finished calling GetPostponeMins

2013-08-27 15:00:25.102 I #4088 Updater CMcAfeeUpdate::HandlePostpone() Exit

2013-08-27 15:00:25.102 I #4088 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone

2013-08-27 15:00:25.102 I #4088 muemsg Finished Calling HandlePostpone

2013-08-27 15:00:25.118 I #4088 UpdEvents EpoEventInf Interface: Update event created.

2013-08-27 15:00:25.118 I #4088 UpdEvents DeInitializing Event Interface

2013-08-27 15:00:25.118 I #4088 UpdEvents EpoEventInf Interface: Deinitialization succeeded.

2013-08-27 15:00:25.118 I #4088 muemsg Updater session finish state value =1

2013-08-27 15:00:25.134 I #4088 Uec Done processing event  information

2013-08-27 15:00:25.134 I #2180 LpcConnMgr Processing message queue disconnection request

2013-08-27 15:00:25.134 I #2180 LPC Unregistering LPC process

2013-08-27 15:00:25.134 I #2180 LPC Successfully unregistered LPC process, CMNUPD__3000Smiley Very HappyEFAULT:2464

2013-08-27 15:00:25.134 I #4088 Uec Terminating thread

2013-08-27 15:00:25.149 I #3584 Uec Terminating ipc channel

2013-08-27 15:00:25.149 I #3584 ipcchannel Aborting IPC object connection

2013-08-27 15:00:25.149 I #3584 ipcchannel Closing IPC connection

2013-08-27 15:00:25.149 I #3584 ipcchannel Closing IPC server

0 Kudos
xenon1
Level 7

Re: Unable to install HIPS via ePO server

My tip...

there must be more logfiles in  %temp%\McAfeelogs\

i.e.: C:\windows\temp\McAfeeLogs

Search-Name: hip8.0_core*   or McAfeeHip8_*

0 Kudos