NIPS Fault True

[andrew_robinson]

Hi all. Spotted the new 'NIPS Fault True' flag in the HIPS product settings? I think it came with P14 and it is significant. As I understand it, if it is set to YES, the product isn't working. There is a bug pre-patch 14 that fails to clear registry entries during installation that leads to this. I am also finding it in P15 and support are struggling to find the reason. Actually they seem hell bent only on insisting it is because we have a conflicting product (Cylance). It would help hugely if another company could check to see if they have the same issue, especially if they dont have the same conflict.

[Dayananda]

Hello Andrew,

I'm working on the post, could you share a screenshot of the NIPS fault true option. Please share a full screenshot of the screen.

[andrew_robinson]

Hi. Thanks, but I already have an SR open for this so I am not sure your working on it will help. I am trying to gauge the situation in other companies. The fact that you need a screen shot of the setting does not fill me with confidence either! It is just a product setting in HIPS that you can see in ePO by machine or you can even select it from a query. In query, there are two against HIPS: Firewall Fault and IPS Fault. Against the product you can only see NIPS Fault. I am not sure why.

[Dayananda]

Hello Andrew,

Could you share the SR number with me so that I can follow up with the engineer?

[andrew_robinson]

4-21133915751

[andrew_robinson]

This is still going on. It surprises me that nobody else in the community has commented further.