MCtray crashing with HIP installed

[rchabre]

I installed HIP 8 onto all of our laptops on the domain.  Since HIPs has been installed i keep recieving Mctray.exe not responding/crashing.  This is one of the errors i receive

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             McTray.exe

  Application Version:                           2.1.1.1100

  Application Timestamp:                     518813d5

  Fault Module Name:                          RPCRT4.dll

  Fault Module Version:                        6.1.7601.18205

  Fault Module Timestamp:                  51db96a4

  Exception Code:                                  c0000005

  Exception Offset:                                0001fa4b

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

  Additional Information 1:                  a7aa

  Additional Information 2:                  a7aa91f17ea749d42a4de3b390fa5b3d

  Additional Information 3:                  a7aa

  Additional Information 4:                  a7aa91f17ea749d42a4de3b390fa5b3d

Any suggestions?

[ktankink · Accepted solution]

I would ensure you have HIPS 8.0 Patch 4 (build 8.0.0.2919 in the HELP -> ABOUT menu) installed.  Open a Service Request with McAfee Support & the ePO team for further assistance.

[rchabre]

I'm going to give that a try now.  And the rest i will try if this doesn't work.

[rchabre]

I did the patch now i'm no longer getting the error

[techchick69]

Good to hear!  You can also double check to make sure it installed correctly on the client by going to C:\Windows\Temp\McAfeeLogs and looking at the McAfeeHIP8_Hotifx803520.log log file.

[lalons]

We have the same issue on Windows 7-64 bit machines.  We are running the following versions:

HIPS 8.0.0.2919 Patch 4

ePO Agent 4.8.0.1500

Virus Scan Enterprise 8.8.0.1247 Patch 4

Everytime a user reboots, we get the dreaded popup McTray application has stopped working.

[Edgar1210]

Hi @rchabre Which patch did you install to get rid off this error?

[AdithyanT]

Hi @Edgar1210,

May I know if you are still facing this issue? We have noticed this issue to be nonexistent in the recent past with the versions released. Please let me know if you need any assistance with the same and I will be glad to work on this for you.

[steflevy94]

I've the same problem with HIPS 8.0 P4 and ePO agent v4.6 P2

I've upgraded the ePO agent to version 4.8 P1 and it resolved the problem.

[techchick69]

We had this problem...applying McAfeeHIP_ClientHotfix2_803520 solved it for us.  We have HIPS 8.0 P4 and were at ePO agent 4.6P2 when we had the issue of the McTray.exe faulting on us.  Applying that HIPS hotfix fixed that issue for us.  Then we upgraded to MA 4.8 P1 and are still good...