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Host IPS extension 978 (8.0.6.978) install failure

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Hi,

Attempting to install extension 978 on ePO5.1.1 results in the error below.  I managed to successfully install it after removing the previous Host IPS extensions (including the help extension, although I do not know if that step was required).  Although a suitable workaround in a lab environment, it is certainly not suitable for Production.

If anybody has any similar issues, could they post ePO version and current Host IPS extension number (in my case, it was extension 924)?

If anybody from McAfee could feed back on the below, it would be appreciated - the current KB70778 dated Aug 27th does not seem to have the latest extension number listed, although I am assuming that 5.1.1 is a supported ePO version, however appreciate that this may not be the case...

=====Error details=====

Unable to install extension. Installation error: version-check: context-upgrade: hipwebapp55-init: strings-init: policy-init: BUILD FAILED C:\PROGRA~2\McAfee\EPOLIC~1\server\extensions\installed\HOSTIPS_8000\8.0.6.978\install.xml:73: java.lang.NullPointerException at com.mcafee.epo.policy.anttask.InstallPolicy.AddDefaultNamedPolicy(InstallPolicy.java:518) at com.mcafee.epo.policy.anttask.InstallPolicy.processInstallNAP(InstallPolicy.java:267) at com.mcafee.epo.policy.anttask.InstallPolicy.execute(InstallPolicy.java:90) at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291) at sun.reflect.GeneratedMethodAccessor785.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) at org.apache.tools.ant.Task.perform(Task.java:348) at org.apache.tools.ant.Target.execute(Target.java:390) at org.apache.tools.ant.Target.performTasks(Target.java:411) at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399) at org.apache.tools.ant.Project.executeTarget(Project.java:1368) at com.mcafee.orion.core.ext.InstallScriptImpl.runTask(InstallScriptImpl.java:429) at com.mcafee.orion.core.ext.InstallScriptImpl.upgrade(InstallScriptImpl.java:313) at com.mcafee.orion.core.ext.ExtensionInstaller.upgradeImpl(ExtensionInstaller.java:1332) at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:1112) at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:1085) at com.mcafee.orion.core.ext.ExtensionInstaller.migrateToAtLeast(ExtensionInstaller.java:1044) at com.mcafee.orion.core.ext.ExtensionInstaller.migrateToAtLeast(ExtensionInstaller.java:1012) at com.mcafee.orion.core.ext.ExtensionInstaller.installOrUpgrade(ExtensionInstaller.java:732) at com.mcafee.orion.core.ext.ExtensionInstaller.installPackage(ExtensionInstaller.java:484) at com.mcafee.orion.core.ext.cmd.InstallExtensionCmd.invoke(InstallExtensionCmd.java:50) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1282) at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1016) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:985) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:835) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:789) at com.mcafee.orion.console.ui.ext.ExtensionActions.installPackage(ExtensionActions.java:479) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:55) at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:351) at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:160) at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:130) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.mcafee.orion.core.server.DisableUrlSessionFilter.doFilter(DisableUrlSessionFilter.java:62) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:610) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84) at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:339) at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:215) at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:61) at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:67) at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:745) Total time: 19 seconds

1 Solution

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McAfee Employee
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Message 2 of 5

Re: Host IPS extension 978 (8.0.6.978) install failure

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KB83034 - java.lang.NullPointerException when attempting to upgrade the Host IPS 8.0 extension in ePO 5.1.1

https://kc.mcafee.com/corporate/index?page=content&id=KB83034

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McAfee Employee
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Message 2 of 5

Re: Host IPS extension 978 (8.0.6.978) install failure

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KB83034 - java.lang.NullPointerException when attempting to upgrade the Host IPS 8.0 extension in ePO 5.1.1

https://kc.mcafee.com/corporate/index?page=content&id=KB83034

Re: Host IPS extension 978 (8.0.6.978) install failure

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Many thanks, Kary!

Re: Host IPS extension 978 (8.0.6.978) install failure

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Hi,

I'm having the same issue when upgrading the extension from 8.0 patch 6 to 8.0 patch 7.

My environment is an ePO 4.6.8 and, even though I know it is in EOL, HIPS 8.0 Patch 7 Release Notes says it supports ePO 4.6 so I believe there is some issue happening in my environment regarding this.

Do you know if there is any known issue regarding HIPS 8.0 Patch 7?

This is the log recorded:

Installation error: version-check: context-upgrade: hipwebapp55-init: strings-init: policy-init: db-upgrade: BUILD FAILED C:\PROGRA~2\McAfee\EPOLIC~1\server\extensions\installed\HOSTIPS_8000\8.0.7.1001\install.xml:1076: java.sql.SQLException: Transaction (Process ID 71) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction. Total time: 2 minutes 1 second

Thanks!

EDIT: I was using Chrome (Unsupported at 4.6).

I'm used to upgrading extensions through Chrome but it seems this specific one got issues during upgrade.

So I tried again on Mozilla Firefox and the installation was successfuly

Nathan

Re: Host IPS extension 978 (8.0.6.978) install failure

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thank you heaps Mozilla helped me as well I was uploading HIPs version 8.0.7.100 and was getting similar errors. I was using IE then I read your input and tried Mozilla and it just worked