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McAfee Employee ktankink
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Message 11 of 16

Re: Hardware Malfuntion on HP DL G6 machines

There has been no solutions provided by HP on this issue.  Other customers have upgraded to Host IPS 8.0 with success though.

Reliable Contributor andrep1
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Message 12 of 16

Re: Hardware Malfuntion on HP DL G6 machines

We've been working with both vendors on this issue for a little bit over six months. The NIC vendor also got involved recently. What we know is that the NIC vendor has identified missing features in the driver the allow HIPS network inspection to function with the LRO feature of the nic used in the DL G6. The impact we have seen is a very large drop in performance, up to 60 times slower on a 5 Mb file.

McAfee has stated that HIPS 8 fixes the issues, and we have seen that HIPS 7 patch 9 still has the problem. The current workaround is to disable LRO on the NICs. You'll take a slight performance hit but will be able to run HIPS on those boxes. Give this a try.

Reliable Contributor andrep1
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Message 13 of 16

Re: Hardware Malfuntion on HP DL G6 machines

I should have mentionned that this works only on Win2k8, win2k3 stil has the hardware malfunction. Try to disable LRO. It is worth a try if you are running Win2k3.

On older machines (350 g5), a firmware /PSP upgrade to 8.5+ did the trick for us.

McAfee Employee ktankink
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Message 14 of 16

Re: Hardware Malfuntion on HP DL G6 machines

The LRO issue is different from this Hardware Malfunction issue though, as I understand it.

For this Hardware Malfunction issue, request a memory array firmware update from HP Support.  See if this addresses the issue.

Reliable Contributor andrep1
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Message 15 of 16

Re: Hardware Malfuntion on HP DL G6 machines

From our experience, the firmware update on the older machines (350 g5) did the trick but it did not do anything on the 370/380 G6

Highlighted

Re: Hardware Malfuntion on HP DL G6 machines

Hi,

an update on our problem.

We solved the issue by updating the HP Smartarray firmware for the servers (HP DL 360 G7). Aparently Kaspersky Anti-virus issued the same problem. You could also try to disable the "No execute memory protection" in BIOS, it helped on some servers as well.

Here is some more info that helped us along the way:

http://www.tricksguide.com/blue-screen-error-hardware-malfunction-pci-express-error-hp-proliant-serv...

Quote from the link above:

 

.

However, now HP has come up with a firmware update for Smart Array P212, P410, P410i, P411, P712m, and P812 controller (Version: 3.66) to solve compatibility issue with Kaspersky and HP Smart array controller. So instead of disabling “No-Execute Memory Protection” option in BIOS, you can install this latest update from HP and this issue will be solved. :D

If you check the Fixes section of firmware download page, you can find that this update resolved an incompatibility between Smart Array and the Kaspersky Anti-Virus tool that resulted in a Smart Array lockup code 0×12. So the final solution is to update the firmware of Smart Array controller.

You could download both Online (.exe file) or offline version of firmware (version 3.66) update from HP download site. Online version of Firmware update is here, whereas Offline version of firmware update is available here.

Regards,

/Mikael

Message was edited by: Mfryksten on 5/12/11 3:51:22 AM CDT
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